CORSEARCH has more than 1700+ employees serving thousands of clients worldwide, and we’re growing and changing rapidly. We are a fantastic company to work for — with great benefits, growth opportunities, and a terrific internal culture — and we truly believe that it’s people who make us thrive. Every day, we are transforming ourselves into a better partner for our customers and a better employer for our colleagues. We are owned by one of the most well-respected private equity firms in the world, Astorg, and we’re proud to be one of their portfolio companies. Our is a worldwide operation with our global headquarters in London, England.

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued. Whether they’re creating life-saving medicines or protecting revolutionary new technologies, CORSEARCH gives customers the power to improve the future.

Behind the world’s best-known brands, there’s CORSEARCH 🚀

✅The Role

As a 2nd Line Platform Support Analyst in the Platform Support team, you will be responsible for providing collaborative day-to-day Level 2 support of business applications.

The Platform Support team collaboratively provide global support including, but not limited to: Response and resolution of Incidents and Requests via an ITSM portal. This individual must be a clear candid communicator, highly motivated, emotionally intelligent, and have a proven track record of teamwork, execution, and customer service.

✅What this job involves:

• Responsible for providing collaborative day-to-day Level 2 support of business applications.
• Provide global support including, but not limited to: Response and resolution of Incidents, and Requests via the ITSM portal.
• Clear candid communicator, highly motivated, emotionally intelligent, and have a proven track record of teamwork, execution, and customer service.
• Collaborate with Platform Support team peers to provide best-in-class customer service and support to internal and external customers at 2nd level for Incidents and Service Requests.
• Support company products and applications (web and desktop applications implemented and used within the company).
• Help and support the L1 team with daily tasks and skill development.

 ✅What you need to have:

• Excellent English language communication skills, both verbal and written, with the ability to communicate effectively with a range of audiences.
• Proficient Windows user with very basics in administrating.
• Knowledge of internet technologies and networks.
• Demonstrate attention to detail, flexibility and pragmatism.
• Strong customer-service and incident investigation and diagnosis skills.
• Ability to work collaboratively in a geographically distributed team environment.
• Able to effectively prioritize work under pressure in a highly dynamic work environment.
• Natural ability to proactively reach out and facilitate communications.
• Strong desire to learn new technologies, techniques, and tools.
• Happy to work (10am - 7:30pm IST).

✅Reason to join us:

At CORSEARCH, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. Our employees are our priority, by which we provide a perfect work-life balance and a rewarding culture.

Come join us, apply now...!!