If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our strong culture and non-vanilla personality. 

💪 A Talent House. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts…

YOUR MISSION

Your mission will be to perform essential administrative tasks that ensure the smooth functioning of revenue operations processes. You’ll utilize your Excel skills to manage data requests, prepare reports, etc; you will play a critical role in maintaining seamless alignment between local and HQ internal databases, enabling the business to make informed decisions and streamline operations. 

THE JOURNEY

Administrative Tasks:

• Review and address local team requests (tickets), ensuring prioritization and timely resolutions.
• Facilitate the preparation and distribution of account management documents, such as reports on achievement issues, process documentation and presentations.
• Data Management & Reporting:

• Maintain and update internal spreadsheets with key data and metrics (Target Setting, Achievements Tracker).
• Identify opportunities to improve data management processes, conducting regular audits to verify the accuracy of data in all systems.
• Assist with bonus calculations, ensuring accuracy and adherence to established processes.
• Prepare reports on ticketing trends for internal stakeholders.

Process Optimization:

• Ensure all documentation is systematically filed and easily accessible to team members.
• Propose improvements to administrative tasks to minimize workload and boost operational efficiency.

WHAT YOU WILL BRING TO THE RIDE

• Availability: commitment to a 6 month full-time internship. 
• Language skills: Advanced proficiency in English (working language)
• Educational Background: Recently completed studies in Business, Finance, Operations, or related fields.
• Attention to Detail: A strong focus on data accuracy, governance, and reporting.
• Spreadsheet Proficiency: Advanced expertise in Excel or Google Sheets, including the use of VLOOKUP, pivot tables, and complex formulas.
• Organizational Skills: Skilled at prioritizing and managing multiple tasks efficiently.
• Communication Skills: Confidently able to engage with and present to senior leadership.
• Problem-Solving Mindset: A proactive, solutions-oriented approach with a collaborative “team-first” attitude to tackle challenges.

NICE TO HAVE

          Work Experience: Exposure to customer relationship operations or similar roles.

          Technical Skills: Knowledge of Salesforce or other CRM platforms.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🍔 Monthly Glovo credits to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!