Account Manager

Vollzeit
Abidjan, Côte d'Ivoire
vor 5 Tage

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

As a Specialties Account Manager, you’ll be responsible for building, managing, and growing relationships with key specialty store partners. You’ll act as a trusted advisor, using data-driven insights, creativity, and cross-functional collaboration to ensure our partners thrive on the Glovo platform.

THE JOURNEY

  • Own the full commercial cycle of specialty grocery partners — from prospecting and onboarding to engagement and long-term development.
  • Identify and sign new specialty partners to expand Glovo’s catalog and strengthen our market position.
  • Establish strong, long-lasting relationships with partners through regular communication, business reviews, and tailored strategies.
  • Analyze partner performance, build action plans, and drive monthly growth via KPIs like AOV, conversion rate, cancellations, prep time, and cross/upselling.
  • Optimize Glovo’s revenue via commission structure reviews and promotional planning.
  • Ensure high-quality content and operational excellence (stock accuracy, menu updates, preparation time, etc.).
  • Launch marketing activations and negotiate campaigns to boost visibility and sales.
  • Collaborate closely with internal teams (e.g., operations, marketing, tech) to improve processes, user experience, and partner success.
  • Build and manage reports to track your portfolio’s performance and reach company OKRs.
  • Stay current on market trends, competitor activity, and local insights to inform your strategy.

WHAT YOU WILL BRING TO THE RIDE

  • 2+ years in Account Management, Business Development, or Consultancy (experience in FMCG or retail is a strong plus).
  • Strong analytical mindset – you love working with data and drawing insights.
  • Proven commercial acumen – you can influence, negotiate, and build value-based partnerships.
  • Strategic and problem-solving skills – you don’t just manage accounts, you make them grow.
  • Results-driven with a scrappy, entrepreneurial spirit – you get things done with limited resources.
  • Passion for startups, technology, and transforming how people shop.
  • Fluency in French and English (other local languages are a plus).
  • An empathetic, curious, and inclusive mindset – a true team player.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!