Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Account Manager

Location: Requires 1-2 days a week on-site at client office in Tadworth, Surrey 

The Account Director will work in close partnership with our client and lead a team to create well-designed and impactful creative across digital, social, eCom, and print channels. They will also manage operational roles, such as web editors, cyberians and analysts. The Account Director needs to develop and build strong relationships with clients at a senior level, becoming a trusted and valued advisor. The role requires a ‘hands-on’ approach from higher level strategic planning and implementation to managing the processing and delivery of smaller artwork briefs. Reporting to the Managing Partner, the Account Director role sits within a team of 9 made up of both creative and data.

• Work in true collaboration with the client and be responsible for Brand Guardianship across all projects to ensure that the client experience is as positive as possible. 
• Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the Group Account Director.
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
• Accountable for the delivery of growth targets for the account.
• Escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the Group Account Director to rectify this.
• Negotiate to create win-win compromises with your client on behalf of your team members where needed.
• Identify new business opportunities through relationships, introducing IIG’s & Brandtech capabilities where appropriate.
• You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth.
• A proven track record of commercial growth across new and existing business.
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills.
• A clear understanding of all IIG group products and how to utilise this knowledge to the accounts advantage.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software.
• Experience in FMCG sectors would be an advantage.
• 5+ years of relevant experience in:
  • Digital
  • Social
  • Print
  • Artwork
  • Production
• You can be the change - you prioritise environmental responsibility, social equity, and economic viability and how that translates into your day-to-day role

Req ID: 10589

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations    

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.