HVM Account Manager - Italy

📍 Location: Milan 

📂 Team: Account Management

About the team

At SumUp, we’ve built our success on helping micro and small merchants thrive. As our merchant base grows in volume and complexity, we’re scaling a dedicated Account Management function for High-Value Merchants (HVMs).

This team manages the post-sales relationship with some of our most strategic merchants, acting as trusted advisors focused on retention, commercial growth, and multi-product adoption. You’ll work closely with leading businesses in Italy, spanning diverse sectors such as retail, hospitality, wellness, and more.

We’re looking for commercially driven, relationship-oriented professionals ready to drive value, uncover opportunities, and contribute to long-term merchant success.

What you’ll do

• Manage a portfolio of High-Value Merchants in Italy
• Build long-term relationships with key decision-makers and business owners
• Conduct structured Business Reviews to assess performance, unlock insights, and identify areas for growth
• Lead commercial conversations focused on business value and product adoption
• Identify and close cross-sell and upsell opportunities
• Monitor merchant health using tools like Salesforce and Tableau, and act proactively on churn signals
• Collaborate cross-functionally with Sales, Product, Support, and Operations to improve the overall merchant experience
• Play a key role in shaping how SumUp supports its largest and most complex merchants

You’ll be great for this role if

• You have 2–4 years of experience in Account Management, Customer Success, or B2B commercial roles (experience in a fintech environment is a plus)
• You’re confident managing strategic clients and leading high-impact conversations
• You approach relationships with a consultative mindset, aiming to solve problems and drive mutual value
• You’re comfortable using data to inform decisions and identify commercial opportunities
• You thrive in a fast-paced, collaborative, and international environment
• You’re fluent in English and Italian
•  

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Milan office. This involves an office-first setup

🥗Restaurant tickets 

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.