This position is a hybrid in-office role that works out of our Headquarters in Boston, MA. (Monday-Thursday in-office, Friday remote)

We are seeking a highly motivated research analyst to join our Consumer Insights team. This team is responsible for gathering, analyzing, and distributing qualitative and quantitative perceptual data from customers and prospects to help business leaders make customer-first decisions across the organization. This job involves analyzing consumer survey data to shape brand and commercial strategies, connecting business knowledge with consumer research to provide effective solutions for business problems, and helping leaders make consumer-first decisions.

In this role, you will be responsible for managing always-on quantitative surveys (e.g., brand health tracking) with our research partners, executing consumer research end-to-end, translating observations from quantitative surveys into actionable insights, and operational management of key insights partners. Most importantly, you will have the opportunity to move fast, work smart, steer the business through consumer insights, and collaborate with a talented, diverse, multicultural, and international team.

If you're a curious individual with strong written and verbal communication skills, and eager to learn about Wayfair’s consumers’ behavior and brand perceptions, this position is for you.

What You’ll Do

• Become the subject matter expert for always-on quantitative surveys by managing vendor partnerships, reporting insights, staying informed about competitive trends, and dot-connecting insights, to ensure accurate interpretation of key metrics for brand strategy
• Partner with senior stakeholders across the organization to ensure we know our audience, that we’re educated on the needs we’re addressing and that we’re communicating with messages and offers that resonate
• Assist in the execution of quantitative research to support the business and the Wayfair customer 
• Build agile, creative methodologies for quantitative research to meet the needs of a fast growing, multi-faceted organization 
• Frame, structure, and synthesize complex data from multiple sources and information visually in order to craft the story and drive action alongside team members
• Assist in tracking research spends, contracts, and computing ROI for research projects, while ensuring team projects are delivered against the timeline 
• Assist in managing relationships with our research agencies and stakeholders who requires support in tooling

What You’ll Need

• Bachelor’s or Master’s degree in Analytics, Mathematics, Statistics, Information Systems, Economics, Management, Social Sciences or other quantitative discipline field with strong academic record, required. 
• Hands-on experience conducting quantitative analyses on large data sets or translating qualitative data into quantitative insights
• Experience with Excel (pivot tables, vlookup, etc.) and Data Visualization Tools (Looker, Looker Studio, etc.), required
• Experience with Survey Engines/Tools (Qualtrics, SurveyMonkey, etc.) and analyses involving survey data sets, a plus 
• Familiarity with SQL (TSQL, Google Big Query and Vertica incl. aggregate functions, joins, etc.) or other structured programming languages (Python, R), a plus
• High degree of attention to detail and proven ability to manage multiple priorities simultaneously with tight deadlines
• Solution-oriented, collaborative & curious mindset
• Excellent written and verbal communication skills 
• Strong intrinsic problem solving skills, ability to structure and solve problems and conduct and interpret analysis independently
• Team player with a highly collaborative attitude 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.