Wayfair is looking for an inspirational leader with a strong background in process and project management, analytics, people development, and a track record of building and nurturing high performing teams. This creative, self-starting candidate should have top-notch communication and partnership skills.

What You'll Do

• Relentlessly focus on Wayfair's Global Partner Support Execution to help build and drive results in the Post-Delivery operations space. This includes leading the Supplier Transfers Program, Replacement Parts operations, and Get Paid support teams.  
• Lead a large team (~350+) of Contractors, Associates, and Managers, ensuring best in class service and support through tight KPI definition and management and refining incentives to motivate the team.
• Build out key metrics that define success for the team and enable day-to-day management and short and long term capacity planning.
• Work with our Create partners to define and communicate a 6-12 month work plan, identifying opportunities to drive & measure impact across broader KPIs and OKRs.
• Partner with stakeholders across Wayfair to establish and enforce customer, supplier, and partner facing policies.
• Identify opportunities through a combination of data driven analysis and observations to drive customer experience.
• Oversee impact measurement, reporting and trend analysis and consult with stakeholders based on results.
• Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations.
• Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks.

What You’ll Need

• 7+ years of experience in a fast paced consumer-focused organization 
• 5+ years of leadership experience with a track record of leading a large team
• Experience interfacing with Sr. Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
• Ability to collaboratively partner across all levels and functions throughout the organization to assess talent development needs, build long-term strategies, and recommend viable design solutions
• Proven experience developing global data-driven processes
• Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas 
• Critical thinking and creative problem solving skills and flexibility to adjust to frequent changes in training priorities and schedules to accommodate business needs
• Ability to work independently in a fast moving environment with a certain level of ambiguity

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.