Associate Director Operations 

Factor_ a brand of HelloFresh is seeking an Associate Director, Operation.  As the Associate Director in operations, you will focus on operations organizational strategy and lead projects associated with cross functional engagement of staffing, training, talent development teams across the business unit.  This will include aligning all support teams to a business vision of how we attract, retain and optimize both direct and indirect team members. Additional effort will be to support strategic launch initiatives including rolling out new technologies, processes and manufacturing facilities. If you're looking to impact the outcome of the business and to the lives of our team members, this is it! 

You will … 

• Identify organizational gaps in people operations and drive continuous improvement strategies to mitigate
• Collaborate with cross functional support teams of operations and their leadership develop a cohesive organizational strategy
• Run projects associated with new facility launches, new processes changes, and technology implementations
• Champion initiatives associated with direct labor training, onboarding, and experience
• Support cross functional strategy related to salaried development including partnering with operations leaders and HRs to ensure engagement and team morale
• Drive Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet production mandatory requirements
• Indirectly lead operational partners to accomplish projects and initiatives
• Share and exchange operational best practices across our national sites
• Guide programs to reward and recognize performance
• Mentor, train and develop operations teammates for career progression and learning
• Create a positive team dynamic that encourages all employees to: provide feedback and drive change within the facility, adapt to the ever-changing business and stay focused on the customer experience
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

You are…

• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risks
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
• Motivated, developed and managed employees - our culture is a critical part of our success, and you need to help drive it
• Excitement for working in a fast-paced environment with a high level of ambiguity and change
• Interest in spending most of your time on the shop floor to learn and understand process details
• High level of integrity and ethics with excellent follow-through

• Bachelor's Degree required - Master's preferred
• 8+ years of experience in operations or people management
• Familiarity with FSMA, HACCP, SQF
• Knowledge of Lean manufacturing 
• Project Management Certifications preferred
• Flexibility to travel

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

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