We are seeking a highly motivated associate to join our Regulatory, Contract & Inbound Customs Compliance team. In this role, you will play a key part in supporting the development, administration, and compliance of contracts, while also contributing to risk management efforts and cross-functional collaboration. This position offers the opportunity for cross-training in the import customs compliance space, providing broader exposure to regulatory processes and global trade operations. The ideal candidate will bring strong attention to detail, excellent problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.
Essential Duties and Responsibilities:
Contract Creation & Administration: Assist in drafting, reviewing, and managing contracts for various CastleGate services, ensuring they adhere to internal standards and regulatory requirements.
Issue Resolution: Help resolve contract-related and customer-facing issues throughout the contract lifecycle by working collaboratively with internal teams and external partners to identify and correct discrepancies.
Compliance & Risk Management: Support contract and regulatory risk identification by helping track potential issues, escalating concerns, and assisting with documentation to mitigate risk.
Contract Reporting: Maintain accurate records of contract status and performance. Prepare reports to highlight key metrics, upcoming deadlines, and compliance updates.
Cross-Functional Support: Collaborate with cross-functional teams (e.g., legal, commercial, operations) by responding to contract-related inquiries and providing timely administrative support.
Regulatory Compliance: Assist in ensuring that all contracts and related business activities comply with applicable regulatory standards and internal policies. Support organizational decision-making by helping to assess and respond to regulatory considerations as situations arise, ensuring actions taken align with relevant legal and compliance requirements.
Customs Cross-Training & Support: Receive cross-training in import customs compliance to build foundational knowledge of international trade regulations.
Assist in responding to onboarding and import-related questions from internal stakeholders (such as the Supplier and Commercial teams) and external partners, including the Customs Broker.
Help coordinate and clarify import documentation requirements and support resolution of basic customs entry or compliance inquiries.
Process Improvement: Contribute to ongoing efforts to improve contract lifecycle management by identifying inefficiencies and proposing enhancements to increase operational effectiveness.
Skills Required:
Is a team player and effective at time management
Has a can-do attitude “today is the day to get it done mentality”
Effective at building sustainable and scalable relationships. Strong interpersonal and communication skills required to build and maintain relationships with all internal and external stakeholders.
Has a proven track record of building trust and credibility in matrix organizations
Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
Effective interpersonal skills, including proven abilities to listen, collaborate, comprehend, and effectively communicate clearly and concisely to obtain positive results in a matrix organization
Highly organized, with the ability to manage multiple tasks simultaneously and prioritize effectively to improve productivity and operational efficiency.
Is analytical and has strong organizational skills
Experience in tariff management and tender management is a plus
Strong computer skills in google applications
Ability to work independently and under time constraints
Understand department process flow to determine best practices to improve operational efficiency and productivity
Other Duties:
Adhere to the Code of Conduct policy of the Wayfair LLC and CastleGate Logistics
Any other job-related tasks as assigned by their reporting manager
Any special projects that may be required to support broader initiatives
To attend conference calls outside of traditional USA business hours to accommodate other GEO’s as required
Qualifications:
Bachelor's Degree required
Fluent in English and Mandarin
NVOCC / Ocean Carrier experience is a plus
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.