Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Analyst

About the job

This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing.  

We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and energized by cross functional partnership. 

Responsibilities

In this role, you’ll:

• Ensure timely and accurate order processing and invoice generation.
• Respond to and provide resolutions for internal and external customer inquiries.
• Review and validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts.
• Participate in new process implementations, operational improvements, system enhancements, and, contributing from a subject matter expertise perspective.  
• Assist with Payment Portal uploads.
• Ensure customer entitlements are provisioned correctly per the signed agreements.
• Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participate in month end close, including: Managing and tracking recurring billing and required approvals and tracking and application of customer credits.
• Participate in external and internal audits as needed.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years experience in a Billing Operations role 
• Experience with ERP systems like Zuora and/or Salesforce is preferred
• Excellent communication skills for internal and external stakeholders 
• Proficiency in Excel 
• Excellent attention to detail and analytical skills
• Ability to work under pressure, meet tight deadlines and prioritize various deliverables
• Ability to prioritize and multitask throughout high volume order processing  
• Ability to identify, analyze, and resolve issues independently 
• Collaborative working style and experience working cross-functionally 
• Ability to participate in flexible timezone meetings periodically 
• Excellent written and verbal communication skills in English.  

Desired:

• Experience working in the SaaS/technology industry 
• Experience working with an international team 

Location

This role will be Remote and based in Mexico City

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.