Are you ready to elevate your career in billing? Are you detail-oriented with a passion for solving problems and ensuring smooth financial operations? Join us as a Billing Operations Specialist, where you will oversee billing processes, manage customer accounts, and collaborate with internal and external stakeholders to drive efficiency and accuracy. Step into a role that combines analytical precision with strong interpersonal and communication skills and make a meaningful impact on our team!  EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.     Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.     The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.

• You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success. 
• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   
• Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.  
• Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. 
• Work-life balance is a must. Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation, because we also value your free time.
• Special Perks Just for You. We offer you other exciting benefits, such as meal vouchers for your healthy breaks, as well as corporate shopping benefits. 
• Health is a priority.  We offer private health insurance, and you can also benefit from our corporate mental health counselling! 

As a Billing Operations Specialist, you will play a critical role in managing the billing cycle, ensuring accuracy, timeliness, and compliance. You will also address billing-related inquiries, foster collaboration with internal and external stakeholders, and maintain up-to-date systems and records to optimize billing and payment processes. You will:

• Ensure accurate and timely issuance of invoices, process customer payments, and resolve discrepancies.
• Monitor overdue accounts, negotiate payments, and escalate unresolved cases as needed.
• Educate customers on billing policies, resolve inquiries, and maintain professional communication.
• Work closely with internal teams and external partners to streamline billing and collections.
• Maintain accurate records in CRM, audit data quality, and ensure seamless integration with accounting tools.
• Adhere to company policies and regulations, and provide management with detailed collection reports.

• You bring 5 years of professional experience, out of which 3 years in billing and 2 years in customer support services or sales or a similar role.
• Proficient in using accounting software and databases (e.g., Business Central, Sage, SAP, or similar platforms).
• Hands-on experience with CRM systems (e.g., Salesforce, Microsoft Dynamics) is a must.
• Experience with business application management and data integration between CRM and accounting platforms is highly desirable.
• Fluency in English. Additional languages are a plus.
• You excel in written and verbal communication and have strong negotiation and problem-solving skills.
• You are detail-oriented, with excellent organizational abilities to manage multiple tasks and priorities effectively.
• Comfortable working independently while thriving as part of a collaborative team.
• You approach challenges with a proactive, goal-oriented mindset, ensuring efficient and accurate billing processes.