Billings Manager
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Billings Manager - Finance Shared Services Center
Why We Have This Role
We are thrilled to expand our Shared Services Center to Mexico. The Qualtrics Finance Shared Services Center (QFSS) is a pillar of the Finance organization and allows Qualtrics to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
Qualtrics is looking for a Global Billing Manager to lead the migration of our current Billing Team to a Mexico based Shared Services Center, and to oversee the team post migration. This leader will be a partner to Qualtrics stakeholders across the globe such as Renewals, Accounting, Revenue Operations, Sales, and Business Applications. Most importantly this leader will have a mindset of scale to allow our Shared Services Center, and the processes they execute, to keep up with the rapid growth at Qualtrics.
How You’ll Find Success
- Manage a team of Billing Specialists supporting all global Sales regions
- Guide the team in setting up new billing processes to match business needs
- Set and develop team members' short term and long term career goals
- Advise team on strong weekly, quarterly and yearly objectives and results
- Assist with complex/highly visible cases & escalations
- Optimize systems & processes for invoicing
- Monitor accuracy of billing activities, KPI’s and SLA’s
- Collaborate and work cross-functionally with other Finance teams and Sales teams within Qualtrics
How You’ll Grow
- Lead with Influence: Develop your leadership skills, inspiring and motivating within your team.
- Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
- Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.
- Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.
- As a founding member of the Finance Shared Services Center Team in Mexico, you will get the opportunity to be part of a valued group that contribute the success and development of Finance as well as the overall company.
Things You’ll Do
- Own and maintain dashboards (Tableau/Excel/PowerBI)
- Own the overall performance of Global Billing Team
- Collaborate with stakeholders to deliver training & enablement across sales, finance and HR topics
- Manage process migrations as needed,Gain alignment on process improvements across various teams
- Advise Qualtrics on best industry practices in the AR/Billing landscape
- Use data and analysis to identify opportunities to improve invoicing efficiencies, including monitoring and reporting dashboards that display business results
- Partner with product and tech to automate recurring processes to scale with the growth of the company
- Represent the needs of team members, make sure everyone has fun and builds an overall strong team mindset.
What We’re Looking For In Your Resume
- Bachelor’s degree in Finance, Accounting, Economics or similar
- 6+ years of experience in finance and shared services related functions
- 3+ years managing teams
- Proven track record of engaging teams and providing strong employee experience
- Strong collaboration skills and ability to partner with teams in the US
- Strong analytical, quantitative and problem-solving skills
- Knowledge of Netsuite, Salesforce, reporting tools and ticketing systems
- Adaptable, team player with a track record building and maintaining effective professional relationships
- Have mindset for scale, efficiency and growth
- Good communication and project management skills
- Experience in a fast-paced environment preferred
- Willingness to work a shift that covers mainly US hours
What You Should Know About This Team
- The CFO & Finance leadership team are highly invested in making the Finance Shared Services team a strong culture
- Abundant learning opportunities - the leadership team prioritizes continual learning
- The opportunity of a lifetime to build a strong Shared Services Center in a fast-growth tech company
- Agile team that has immediate impact on the development and rollout of new processes
- Work on challenging problems and have a lot of insight into the global finance initiatives
Our Team’s Favorite Perks and Benefits
- Amazing Employee Resource Groups: MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy
- CFO & senior leadership are really invested in making finance an enjoyable department and solid culture
- Lots of learning opportunities - the leadership team prioritizes continual learning
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office