At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available locations: Austin, Texas | San Francisco, California | Remote US

About the Department

Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

About the team:

The Business Systems team within Revenue Operations is responsible for improving operational excellence in the systems used by our customer facing teams. In this role, you will have the opportunity to directly impact productivity of our sales team by driving the implementation of new quote-to-cash system functionality and enhancements. We are seeking a highly motivated and experienced Business Analyst to join our growing team and drive improvements by collaborating with sales, IT, finance, legal, pricing, and partner teams to drive sales productivity. 

About the role:

Project Engagement:

• Drives effective discovery sessions to capture as-is and to-be process flows in a consistent and reusable format. Requires minimal time from stakeholders to capture explicit and implicit steps. Identifies and raises process gaps or deviations across sub-groups. Uses critical thinking to propose alternatives when appropriate.
• Writes user stories that enable IT to scope a solution with minimal unknowns and assumptions. Works collaboratively with team members to ensure proposed solutions will meet business requirements. Operates with transparency to give stakeholders visibility into progress and delivery status. Knows when to pull in additional resources into stakeholder discussions (complex or high risk requests, not just because a stakeholder requested it). Facilitates productive conversations about alternatives.
• Supports and sometimes lead key meetings to run system demos, user acceptance testing, and end user training
• Leverages deep understanding of stakeholder group's responsibilities and needs to advise on to-be state.
• Ensure the relevant parts of the business are ready for each release that impacts them. Lead and/or organize necessary meetings to deliver system demos, perform user acceptance testing, and end user training.

Functional Expertise:

• Uses a strong familiarity of the core system capabilities, core sales process, and our roadmaps to identify conflicts or requirement overlaps with adjacent domains. Knows when to dig deeper and knows the questions to ask to get to the details that our platforms and systems teams need to solution/build.
• Deep familiarity of core systems/process and all related system capabilities leveraged by stakeholders. Anticipate and resolve conflicts. Minimal need for back-and-forth churn between stakeholders and builders

Prioritization:

• Trusted advisor to stack rank priorities that reflect the stakeholder group’s needs.
• Backlog owner for each stakeholder group's user stories, ensuring questions from builders are answered and user stories are ready prior to sprint planning.

Testing:

• Collaborate with developers to test and verify that the solution meets the business requirements. Writes test scripts and executes testing
• Outlines testing plans to enable designated testing resources to conduct testing with minimal clarifications

Documentation:

• Maintains an up-to-date process flow repository for each supported stakeholder group, expediting as-is/to-be gap analysis efforts.

Examples of desirable skills, knowledge and experience:

• Minimum 8 years of experience in Business Systems, Product Management, Sales Operations, or IT with a track record of successfully optimizing global systems and processes.
• Experience as a Business Analyst or Product Owner for quote-to-cash systems in a high-growth environment with 500+ users
• Familiarity with the quote-to-cash technical requirements of sales, legal, finance, billing, and partner teams
• Strong understanding of the technology industry and the challenges associated with managing global operations.
• Excellent communication and stakeholder management skills, with the ability to collaborate with cross-functional teams.
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced and dynamic environment, adapting to evolving business needs.
• Looking for someone who is a self-starter, willing to bring ideas to the table with proven success in execution

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.