Strength in Trust 

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge 

We are seeking an experienced and dedicated Order Operations Analyst to join our Order Management Team. This role will serve as the primary resource for sales teams regarding all aspects of Order Management. The Order Operations Analyst will also be responsible for comprehending and operationalizing OneTrust’s order-to-bill process. The position reports to the Senior Manager of Order Management and requires close coordination with the Sales, Systems, Billing, and Legal departments.

Key Responsibilities:

Your Mission 

• Act as a trusted advisor and primary resource for Sales teams, addressing complex challenges throughout the Order Management life cycle.
• Educate Sales teams on process changes, policies, and best practices to enhance performance and enable them to focus on core sales activities.
• Ensure accuracy of Sales and contract data in CRM and other systems, collaborating with cross-functional teams to reconcile downstream processes and reporting.
• Work with Billing & Collections to facilitate post-sales contract modifications, ensuring timely invoicing and payment.
• Provide valuable insights through User Acceptance Testing (UAT) and drive system enhancements that refine customer contracting workflows and optimize the Quote-to-Cash process.
• Adapt to a dynamic environment and frequently adjust to new business processes.
• Understand end-to-end processes across the Sales organization and serve as an expert on the roles and responsibilities of cross-functional support teams, leading to faster issue resolution.
• Mentor and coach team members, assisting with onboarding, day-to-day training, and collaborative problem-solving in Order Management.
• Analyze recurring issues to identify opportunities for enhancing overall Order Management processes and recommend process and system improvements.
• Demonstrate a commitment to going above and beyond in supporting our Sales teams and clients.
• Exhibit flexibility to transition into different support roles within the team as business needs evolve.

You Are 

This position demands an appreciation for a fast-paced and intellectually stimulating environment. It is crucial to be well-organized, detail-oriented, and capable of prioritizing tasks based on their significance to the team. A strong understanding of the importance of supporting our Sales Team is essential, enabling them to concentrate on their primary function of generating business.

Your Experience Includes

• A Bachelor’s degree in Finance, Accounting, or Business Administration.
• 2 to 4 years of experience in Sales Operations, Deal Desk, Order Management, Billing, Collections, or a related field.
• Strong proficiency in Salesforce.
• Familiarity with the SaaS business model.
• Experience with Quote to Cash, CPQ, and Order Management Systems.

Extra Awesome

• Experience in reading and interpreting revenue contracts and business terms and conditions.
• Proven ability to build, develop, document, and maintain a repository of Quote to Cash business rules and process flows.
• Experience in running reports and ensuring data integrity in SFDC or other database systems.
• Understanding of basic Revenue Recognition principles.

Where we Work

OneTrust embraces a flexible working model. The underlying “why” for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.