Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Working as part of a product oriented delivery team, focused on our Fintech products, this role is accountable for supporting and optimising our GTM and financial systems connecting with our Fintech products, ensuring efficient operations, and aligning processes that positively impact customers and meet requirements for financial policies and compliance (e.g., SOX). 

You will be a great fit for this role if you have experience operating at the intersection of business and technology, deeply focused on building functional requirements that developers love to solve for. You enjoy working through tough conversations on how to build the right thing, operating with a customer first mentality and then thoroughly reviewing and testing the product to ensure it meets the needs of stakeholders and the engineers that will provide ongoing support. Thriving in fast-paced environments, you feel urgency to deliver solutions to the most challenging problems. You love working with a variety of different roles and skill sets and operate as a critical point of stability and knowledge for your domain.

About this roll* (Responsibilities) 

• Deeply understand the business use cases and processes in the fintech domain
• Collaborate with stakeholders to gather and analyze details while identifying the impact of each area
• Liaise between business and technical teams to translate requirements
• Identify and quantify areas for improvement by understanding operational challenges and aligned business objectives 
• Lead functional testing efforts individually and coordinating with stakeholders for UAT
• Maintain production prioritization and ongoing improvements list
• Working with teams to resolve incidents and provide ongoing support
• Own functional documentation representing the requirements for each area, working with the Product Manager
• Work with the Product Manager to support various SOX requirements, evidence, and audit support

Do you have the right ingredients*? (Requirements)

• Understanding of technical environments
• Salesforce CRM, ERP applications, middleware tools, data relationships
• Proficiency in data analysis and reporting tools (Excel, Snowflake, SQL)
• Experience in diagramming user flows (Lucidchart, Miro, Figma)
• Experience in leading UAT and coordinating with Stakeholders
• Strong experience as a Business Analyst or a similar role

Special Sauce* (Nice to Haves)

• Product Management experience
• Understanding of fintech products and practices
• Understanding of financial controls (SOX)

Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

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We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.