At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In the role of Chargeback Specialist, you will help prevent financial and reputational loss for the company by handling, analyzing and responding to incoming chargebacks as per card schemes regulations.

What you'll do

• Handle merchants’ inquiries 
• Monitor and analyze chargeback trends
• Object to Chargebacks
• Stay up-to-date with industry trends and best practices in fraud prevention and share knowledge with the team

You'll be great for this position if

• You have had an initial experience working with Fraud detection and prevention and are looking to further grow in this area
• You have excellent language skills (verbally and written) in English
• You have strong organizational skills with the ability to work in a flexible and fast paced production oriented environment on varying shifts
• You have knowledge of chargeback regulations and policies
• You have intermediate Word and Excel experience

Why you should join SumUp

• Opportunity to be a partner with SumUp in achieving its goal to become the first global card acceptance brand
• A startup work environment, passionate, collaborative and results oriented
• Flexible working hours
• 25 days paid vacation + 1 accumulative day for each year of employment at SumUp
• 10 days educational vacation
• Additional health insurance and Multisport card 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.