Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role:  Client Success Director 

Location:  Amsterdam, Netherlands

In this growth focused role; you will identify and develop new opportunities to grow the  business, and partner with specialist companies in the group to meet and anticipate client needs. You will be a strategic business partner, with a deep understanding of driving performance across the marketing ecosystem and an innovative thinker who will embrace market leading Gen AI solutions . 

This role is ideally suited to a very strategic thinker who also loves rolling up their sleeves; with proven new business experience, someone who loves partnering at a high-level with existing CMO level clients, as well as chasing and closing new opportunities.  You will have had similar experience in leading group companies as the single POC and have strong influencing skills and a collaborative mindset.  

Business Growth 

• Reveunue responsibility  based on client-specific growth and new business targets. 
• Contributing to a positive, meaningful, high-performance working culture  
• Designing and selling creative and digital solutions that include a range of services including online and offline creative and design, campaigns, social media, digital, e-commerce services, influncer, POSM  marketing technology Gen AI solutions 
• Developing retention strategies in the form of growth and increased scopes of work 
• Compiling and analysing sales and revenue figures and using data to inform strategy 
• Keeping up to date with general business trends, relevant products and propositions and our competitors' capabilities.  

Client Partnership 

• Lead client relationships , world class creative work , and business solutions 
• Sharing and demonstrating best-practice across client management,  
• Keeping very close to client needs, understanding satisfaction levels and their perception of us  
• Working with Studio teams to develop and improve the services that clients want and need.   

Leadership 

• Expected to have experience leading and motivating teams through rapid change and fast growth. 
• Successful candidate needs to be  fast paced, but considered with their  thinking to ensure they lead with empathy. 

• 8+ years of experience in a client-facing leadership role.  
• Confidence and the ability to learn on the job and input into the future of the business 
• Hunger, resilience and intelligence  
• Ambition and drive to win with high energy levels 
• Commercially astute, with good business acumen, with proven track record of successfully managing P&L’s. 
• Strong project management and time management skills 
• Confident working on own initiative, but smart enough to ask for other’s opinion and approach 
• First class communication skills 
• Excellent relationship building skills 
• Entrepreneurial spirit. Self-motivated  
• Fluent in English and Dutch  
• A passion for or experience within the food and drinks category  

• Opportunity to work with world-class brands at intersection of creativity and AI  
• Modern, centrally located office in Amsterdam  
• Hybrid home/office working model  
• Dynamic, international work environment  
• Competitive compensation package  
• Professional development opportunities in emerging technologies  
• Being part of an innovative, growing team leading the future of digital marketing  

Req ID:12020#LI-JP1 #LI-director #LI-Onsite

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations    

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.