Join the team as Twilio’s next Cloud Network Engineer L2 to work in the Infrastructure area.

 Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

This role involves evolving and maintaining the AWS Cloud Network, collaborating with a passionate team to enhance infrastructure capabilities. Key responsibilities include provisioning VPCs, subnets, Transit gateways, route tables, IPAM, and managing DNS. You'll implement solutions for efficient management of Cloud network resources while following best IT practices. Join us in shaping the future of our Cloud Network infrastructur—apply now!

In this role, you’ll:

• Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management.
• Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response.
• Participate in an on-call rotation to support our business-critical infrastructure.
• Ensure a high quality implementation by applying Infrastructure as Code industry standards.
• Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.
• Apply Agile methodologies to continuously deliver value to the customers.
• Act as point of contact for AWS Network components.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of experience in network management.
• Experience with different architectures and services running on cloud network infrastructure at scale in AWS using automation to support deployment, scaling, monitoring, and management.
• Strong networking knowledge (subnetting, routing)
• Knowledge of networks in cloud environments (preferably AWS, services like VPC, subnets, Transit gateway, route table, IPAM, CloudWAN, etc.)
• Proficiency with one or more programming languages: like Python or javascript
• Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global network for Twilio Infrastructure Platform, blending operational excellence with development best practices.
• Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations.

Desired:

• Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes  (ex: Github, Buildkite, Terraform-TFC, ArgoCD).
• Experience in DNS administration.
• Self-service approach based on Terraform Cloud (TFC)
• Experience with other Cloud services like security groups, load balancers, prefix-lists.
• Knowledge in networking in Kubernetes
• Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Grafana.
• Experience building service-oriented architectures, microservices or REST APIs.

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C. : $112,320.00 - $140,400.00.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00.
• Based in the San Francisco Bay area, California: $132,160.00 - $165,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 3 December, 2024 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.