About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 

The Opportunity: 

At Payments, Credit Risk and Collections (“PCRC”) in Finance, we are proud to be the gatekeepers of Agoda’s money. Our job is two-fold; help decide who Agoda should advance money to and how to collect what we are owed. As part of this, CRC assesses and manages Agoda’s counterparty credit risk, collects payments and tax invoices for select products globally while also managing relationships with Agoda’s global risk solution providers and debt collection agencies.Credit Risk and Collections function is looking for Collection & Chargeback Analysts to work on various aspects of chargeback and collection including but not limited to processing chargebacks and disputes at scale through the Mastercard infrastructure, data management, preparation of process reports and working on collection related back-office activities.

 In this Role, you’ll get to: 

• Manage Mastercard chargebacks and disputes with an analytical focus on efficiency and success.
• Recover funds by addressing challenging cases and employing problem-solving skills.
• Provide service to internal and external stakeholders on collection and invoice issues, resolving discrepancies.
• Analyze and respond to complex email queries promptly and accurately.
• Record and update activities, chargeback status, amounts, and dates in trackers.
• Create Excel reports, navigate Agoda's internal systems, and troubleshoot partner queries for faster recovery.
• Collaborate with the Manager on chargeback, collections projects, and analytics for improved efficiency.
• Learn to operate internal back-office systems and relevant bank portals.
• Perform additional duties as assigned by management.

What you’ll Need to Succeed:

• 0 - 2 years of work experience, preferably in chargeback, payment systems, or financial services.
• Proactive and results-oriented, able to work under pressure and meet tight deadlines.
• Creative problem-solving mindset for challenging chargeback situations.
• Proficient in Microsoft Office, especially Excel (V-lookup, Pivots), with a quick learning ability.
• Independent worker adaptable to a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication, logical reasoning, and problem-solving skills.

It’s Great if you have:

• Basic Financial and payment system literacy, including chargeback infrastructure understanding.
• SQL and dashboarding skills are beneficial but not mandatory.
• Comfortable working in a global, multicultural, and fast-paced environment with a desire to learn,grow and adapt.

#Bangkok #2 #ANLS #FIN #ADM

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.