We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

As a Collections Agent you will be part of the Lending Tribe. We focus on bringing Lending products and access to capital to our merchant base. As part of the Collections team, your work will focus on ensuring that our merchants have all the information and tools necessary to ensure that they can repay SumUp on time and in a fair and mutually beneficial manner.

You’ll have a high level of access to colleagues of all levels in the Lending Tribe, improve our merchant experience and deliver high-level, solutions-driven collections advice to our merchants. We have big plans to expand Lending products to our merchants and are looking for motivated and creative team members to tackle all the opportunities and challenges that this will bring. If you have a passion for excellent customer service and products which drive real growth and value for merchants, then this collections agent position could be for you!

What you’ll do

• Deliver a high level of customer service to vulnerable and non-vulnerable merchants.
• Support merchants in financial difficulties by identifying appropriate arrears and debt management solutions such as payment plans.
• Handle outbound collection calls.
• Communicate solutions with merchants both verbally via phone and in writing.
• Collaborate with your team and other stakeholders to ensure we improve our products and provide the best level of service to our merchants.
• Proactively identifying any policy and process improvements for our Lending merchant experience.
• Feedback merchant ideas and improvements to the wider Lending Tribe.

You’ll be great for this position if

• You have experience of outbound customer calls.
• You are organised, vigilant and adept at time management.
• You have strong analytical and investigation skills.
• You are knowledgeable about compliance, risk and support procedures.
• You have excellent communication skills in English and German. (Minimum C1 level and excellent business English & German)
• You are patient, self-confident, resilient and a team player.

Why you should join SumUp

🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup.

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education.

💶 A corporate pension scheme where we match up to 20% of your contributions.

🏖️ Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days

🚵🏾‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches.

🌴 Break4me: 1-month sabbatical after 3 years of service.

🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.