This role requires a hybrid schedule and will be based in our Santurce office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

About Red Ventures Puerto Rico:  Five years ago, a group of determined young professionals ignited a movement to rebuild Puerto Rico after the devastating Hurricane Maria. Today, the FWD787 movement has evolved into Red Ventures Puerto Rico—a thriving marketing and technology company located in the vibrant heart of Santurce with over 100 employees.

Our mission remains unwavering—to provide exceptional job opportunities with competitive benefits, cultivating local talent and driving economic development on the island.  As we continue to expand our Puerto Rico office, our hunger for exceptional talent grows stronger. We seek experienced professionals with the drive and vision to make a lasting impact on the island.

Watch this video to learn more about our company, history and culture: https://vimeo.com/892693409/5fe3ae5778?share=copy

What You’ll Do:

As the Community Manager at ExpertFlyer, you will be the voice of our most passionate users and the bridge between our community, product, and engineering teams. You will own day to day customer support and community engagement while helping shape the future of the product through insights, feedback, and data. This role sits close to the product team and has a clear growth path into product and analytics focused work.

• Manage and resolve 25 to 50 or more customer support inquiries per day, working closely with engineering and product teams to troubleshoot and resolve complex issues.
• Continuously identify opportunities to improve response times and time to resolution through better processes, tooling, and automation.
• Own and manage ExpertFlyer’s community presence across platforms such as Instagram, Facebook, FlyerTalk, and others as needed.
• Engage directly with our most knowledgeable and passionate users, fostering a helpful, respectful, and informed community.
• Collect, synthesize, and share customer feedback and trends with the product team to inform roadmap decisions.
• Identify recurring support themes and suggest product improvements and new feature ideas based on ticket volume and community input.
• Help explore and implement ways to automate and scale customer support using modern tools and AI driven solution

What We’re Looking For:

• Strong written and verbal communication skills, with the ability to explain complex topics clearly and empathetically.
• Demonstrated customer empathy and a genuine interest in helping users solve problems.
• Ability to independently learn and master complex products and workflows.
• Comfort working cross functionally with engineering and product teams.
• Strong organizational skills and the ability to manage a high volume of requests in a fast paced environment.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice

Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.