At SumUp, we're on a mission to empower small businesses worldwide by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.

The role of the Compliance Operations Analyst is to manage the transaction alerts generated for money transfers and ensure that SumUp is following the highest compliance standards and is compliant with all applicable AML regulations. 

What you'll do

• Investigate transaction alerts flagged by different internal rules
• Conduct ongoing monitoring of alerts relating to PEPs, sanctions, adverse media & law enforcement
• Escalate relevant matters to the AML team
• Handle seizures, insolvency (liquidation) cases aligned with SumUp policies and procedures
• Resolve varying levels of queries in a timely and efficient manner
• Follow best practices and company policies and procedures
• Identify changes that can be made that will improve efficiency and customer experience
• Be equally comfortable working on your own and as part of a team
• Handle police investigation requests 

You’ll be great for this role if

• You have strong analytical skills & confident evidence-based thinking
• You have excellent written and verbal communication skills in English
• You have experience in KYC / Customer Due Diligence / the financial industry, which is a plus
• You are flexible and open to change, meaning you can react and adapt to changing priorities
• You are enthusiastic, dedicated, and willing to learn. You are conscientious with a “can-do” attitude and a proactive work ethic
• Startups thrill you! You’re able to identify yourself with them and you know (or at least have an idea) of what awaits you when working for one
• You have good computer literacy

Why you should join SumUp?

🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup

 🏖️ Generous time off: 25 days of paid leave, plus one extra day per year of service (up to 35), along with public holidays and special leave options

🏥 Peace of mind: Comprehensive health and life insurance—includes dental coverage 

💪 Stay active: Onsite yoga and a co-sponsored Multisport card offering access to hundreds of sports facilities

🍽 Meal support: Benefit from a tax-free food voucher program plus flexibility via our Re:Benefits platform 

🚌 Easy commute: Free shuttle buses connecting directly to Joliot-Curie metro station

👶 Family-friendly: New baby bonus and subsidized daycare for kids aged 9 months to 12 years 🌴 Break4me – 1-month sabbatical after 3 years of service

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.