About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.   Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

 

Job Description:

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

TripAdvisor’s content team is responsible for all of the user-generated content on the site - that’s over 250 contributions per minute! We take immense pride in ensuring the reviews, photos, forums posts, listing requests and updates, and all other content is posted accurately and quickly and is helpful to our large and global traveler community.

Location: Needham, MassachusettsHybrid: 2-3 days a week office attendance

What you will do:

• Become an expert in content policies, providing language and country-specific expertise as needed
• Make consistent decisions on high-risk escalated content with a deep understanding of potential threats to traveler safety and impact to the website
• Process listings escalated content.
• Monitor the turnaround of user-generated content
• Assist in the development of documentation and training materials that support a consistent global process
• Train and shadow new team members as needed
• Collaborate with business unit team members on special projects and prioritize deadlines
• Utilize metrics to identify opportunities to improve the efficiency of tools, enhance automation, and improve quality
• Help with testing of new features and tool improvements
• Identify, troubleshoot, and document bugs found on the TripAdvisor website and in our internal tools

What you will bring to the team:

• 1+ years of relevant professional experience
• University degree required
• Proficiency in English required. Fluency in other languages would be an advantage.
• Strong attention to detail with excellent time management, prioritization and multitasking skills
• Confident in decision making and able to resolve complex problems with strong critical and out of the box thinking.
• Strong communication skills and a talent for collaboration across a global team at all levels of the company
• Flexibility and adaptability particularly in a changing, fast-paced, and often ambiguous work environment
• Results-oriented with ability to use feedback and metrics to improve future performance
• Strong execution skills with a focus on speed and efficiency of results
• Strong technical skills including experience using Google and Microsoft products and web-based tools.
• Outstanding customer service skills and dedication to providing exceptional customer care

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

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