🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London or Remote (UK) | 💰£55,000 - £65,000 + Benefits | Hear from the team ✨

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

Your day-to-day

We’re looking for a CRM Executive to help us continue to scale Monzo and engage our customers, joining our Engagement team. We have several areas of the business that we are looking to support including our newly formed Growth team, our rapidly growing Subscriptions and Investments products, and our core Wealth and Borrowing collectives. In this role you will:

• Assist in the build and delivery of key customer facing campaigns using our CRM platform, Braze across email and push as well as in-app placements
• Support CRM Managers in campaign calendar management, whilst also working closely with Product Marketing Managers to align on key product launches
• Help in managing CRM operations including campaign setup and monitoring whilst also reporting on key performance metrics
• Contributing in post-campaign analysis, and showcasing learnings across the team 
• Overall test and learn, data-driven approach to customer relationship marketing, executing a plan based on lifecycle, customer value, product engagement and more

You should apply if you have:

• Experience in customer relationship marketing and understanding of HTML. Previous Fintech or Financial Services experience, a plus. 
• High attention to detail and comfortable managing multiple priorities with good organisational skills
• Strong communications skills with a team-oriented mindset, comfortable working under guidance and eager to contribute

The Interview Process:

• Recruiter Call (30mins)
• Initial Call (30 mins)
• x2 final interviews via Google Meet (x2 45mins)

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com

What’s in it for you:

💰 £55,000 - £65,000 ➕ stock options 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas

📍 This role can be based out of our London office next to Liverpool Street station (a hybrid of office based and home working) OR remotely within the UK

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here 

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊