Role OVO-View

12 Month Fixed Term Contract

Team: CRMSalary banding:  £40,000 - £50,000Experience: Mid-levelWorking pattern: Full-TimeReporting to: Scott Davies - CRM ManagerSponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Strategic, Creative, AnalyticalTop 3 qualities for this role: Proactivity, Organisation, Detail driven

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You will create and deliver activity that supports our smart meter installation target. Your approach will be data driven and aligned with other areas of the business. You will focus on the outputs that are measurable and drive business performance. These outputs will include development of customer and contact strategies. You will be responsible for development and execution of CRM campaigns.

This role in a nutshell:

We are looking for an experienced CRM Manager to work on our established smart meter installation programme. This is a 12-month contract, to cover a peak of work until Summer 2025. 

We are looking for someone who thrives on a challenge, is willing to get stuck in, roll their sleeves up - a real team player with a can-do attitude.

This is a hybrid working role, allowing for a working from home arrangement for the majority of time, but requiring regular travel to our London, Bristol & Glasgow offices.

Your key outcomes will be:

• Create insight driven customer and contact strategies to support the Smart business objective 
• Work with wider growth and channel owners to align to the customer strategy with other customer facing channels
• Write best in class creative briefs to deliver performance driven communications for email and direct mail
• Manage the delivery process for your campaigns across all channels including briefing data campaign automation teams, email build and call centre readiness
• Working with reporting & analytics to deliver forecasts for activity and understand in flight optimisation
• Measure weekly performance of activity
• Budget management: PO’s, budget tracker, forecast
• Develop statistically valid tests based on proposed hypothesis

You’ll be a successful CRM Manager at OVO if you have…

• Proven experience on CRM and development of developing marketing plans 
• Experience in execution of email and direct mail campaigns
• Proficient in forecasting of campaigns and ability to develop business case for proposed strategies 
• Ability to develop data driven customer contact strategies 
• Thrive in a performance marketing environment 
• Be a self-starter who can take action to deliver against a clear objective
• Willing to step outside of your comfort zone

Let’s talk about what’s in it for you

We’ll pay you between £40,000 and £50,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  For your home Get up to £300 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..