Customer Care Business Specialist, Shanghai / China

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

Location

Shanghai, China

What you’ll be spending your time on:

• Be the POC for business escalations about customer related inquires and issues, provide insights/progress updates on the cases and resolve the case in a fast and accurate manner

• Escalate issues affecting our overall customer experience and/or business
• Notifying and ring the alarm of any trending issues
• Communicate and work with different teams locally and globally on the issue

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role, you have:

• Strong customer care and interpersonal skills
• Good learning agility
• Excellent oral and written communication
• Able to maintain professionalism and use tact when dealing with agents & customers
• Good English verbal and written skill
• Native mandarin speaker (or close to native)
• Strong working knowledge of Microsoft Office
• Able to work in China
• Able to work under pressure with time constraint
• Fintech knowledge will be a plus
• College degree or above
• 2+ years working experience

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.