Customer Care Specialist - Guest

A written cover letter is required for your application to be considered; Please tell us why you're interested in the Guest position, and why you think you'd be a good fit for the role!

Start Date: 09/23 Class - Training is 2 weeks VIRTUAL/REMOTE from home. Training hours are Monday - Friday from 9:30am to 6:00pm CST. There is no PTO allowed during training. 

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office up to 3 days a week, post training. 

Schedule expectation after training: Schedules for after training will be assigned and will vary between Monday - Sunday from 9:00am to 9:00pm CST. Flexibility for any/all schedules within this range is required. 

Hourly Rate: $19.50 per hour

 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

The Guest Support team assists the Toast client restaurant’s guests, primarily users of the Local by Toast app. We use a hospitality mindset to help their guests by answering incoming questions regarding order issues, delivery issues, account updates, gift cards, rewards and loyalty programs, reservations, and product feedback.

As a Customer Care Specialist, you are driven with purpose to resolve issues and act as a Toast expert. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions,  and excel in ambiguous environments. 

About this roll*: 

• Deliver a top tier restaurant guest experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes.
• Conduct Toast procedures to escalate and coordinate the guest response in accordance with Toast values.
• Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll.

Do you have the right ingredients*? 

• 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of success navigating and troubleshooting  technical tools, for instance apps on both iOS and Android.
• Strong communication, organizational, and influencing skills. 
• Strong written communication

Special Sauce* (Non-essential Skills/Nice to Haves)

• Experience answering customer emails and instant messages
• Experience working in the tech industry or for a SaaS company
• Strong teamwork skills and customer advocacy 
• Experience using Zendesk or another customer engagement tool 
• Open to working weekends, holidays and night schedules 

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits

*Bread puns encouraged but not required

 

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$19.50—$19.50 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.