Doctolib Siilo is a secure medical communication app designed for healthcare professionals. In March 2023, Doctolib Siilo strengthened its position and potential, when it was acquired by Doctolib. 

More than 1M healthcare professionals use Doctolib Siilo to discuss and coordinate patient care with colleagues both within and beyond their organizational walls. Today, Doctolib Siilo is the largest medical network in Europe. 

Since 2013, Doctolib has been striving for a healthier world by providing next-generation healthcare technology. With more than 3,000 employees across France, Italy, Germany, and the Netherlands, Doctolib improves the daily lives of healthcare professionals and serves more than 90 million Europeans, offering a fast, frictionless, and secure journey for all their care needs.

Do you like advising customers or do you want to start a career in customer service as a career changer?

Doctolib is looking for a Customer Support Representative (x/f/m) to strengthen the team and work closely with all internal departments.

Your responsibilities include but are not limited to:

• You support and accompany the doctors by phone regarding the use of our software and answer incoming questions
• You are responsible for the fast and effective processing of email inquiries and thus ensure the satisfaction of our customers
• After the onboarding team, you are the first point of contact and train the doctors in the use of our software 
• You turn all our doctors into Doctolib fans and let them become part of the adventure
• Depending on your profile and your own ideas, we will support you in this, Develop yourself personally and professionally within the framework of various projects - including into a management role if you are suitable

Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!

You could be our next team mate if you:

• You have excellent written and spoken communication skills
• You have sound experience in customer service, IT support or technical consulting
• You are used to working with several tools at the same time
• It is important to you to provide high-quality customer service
• You speak Dutch at a native level and have a very good command of English

Now, it would be a plus if you:

• Have a basic understanding of relevant tech tools such as Jira, Slack, Textexpander and Zendesk
• Are comfortable with rapidly changing tools, workflows or product updates
• Have experience supporting customer via Chat, E-mail and Social Media

• Employee Pension Program
• Learning & development opportunities 
• Home office equipment allowance
• Team spirit & creativity budget
• 27 days of annual leave per year and the ability to accrue more days on your work anniversary!
• 10 Flexibility days allowing to work in EU countries and the UK
• 2 Solidarity Days - time where you can help health charities and create a positive social impact
• Physical health benefit through Urban Sports
• Mental health & wellbeing program through moka.care
• A flexible workplace policy offering a hybrid work mode
• Commute reimbursement of public transportation from outside the Amsterdam Ring

• Recruiter Interview
• Interview with our Hiring Manager 
• Final Interview
• Background / Reference check
• Offer

• Fixed term contract (12 months contract with the goal of making it permanent)
• Full Time
• Workplace: Amsterdam
• Start date: July

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy@doctolib.com for inquiries or to exercise your rights.