About DataCamp

There is incredible power in data and AI—but only if you know what to do with it. DataCamp teaches companies and individuals the skills to work with data and AI in the real world. Our mission is to democratize data and AI skills for everyone! 

Companies and teams of every size use DataCamp to close their skill gaps and make better data-driven decisions. We work with over:

• 4000+ companies
• 3000+ academic organizations
• 12+ million DataCamp learners

And a global learning community spread across 180+ countries.

At DataCamp, we believe that everyone deserves access to high-quality education and data and AI skill development for a more secure future. From our first-class courses, projects, code-alongs, certification programs, and DataLab—we are an all-in-one platform on a mission to democratize data and AI education for all.

About the role

DataCamp is looking for a motivated, solution driven Customer Support Specialist to help us deliver world-class service to our global customer base across multiple products. 

This role involves talking to our customers across a variety of contact channels, providing high quality solutions and delivering exceptional customer satisfaction. 

The role also involves identifying opportunities to improve the overall customer experience, championing the Voice of the Customer and working on initiatives to continuously improve our support offering. 

You’ll need a keen eye for detail, passion for helping customers & the ability to critically analyse processes. A positive attitude & proactive approach go a long way in this role, as does being naturally curious and resourceful.

About you

At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!

Responsibilities

• Provide personalised, positive & memorable customer support via email, live chat, social media & phone
• Identify and take ownership of customer issues, acting as the ‘Voice of the Customer’ 
• Escalate product bugs and opportunities in a timely, effective manner 
• Develop our internal and customer-facing documentation; such as help articles, FAQ pages & contact us forms 
• Support, moderate & maintain our community platforms and review sites
• Champion DataCamp by educating customers on how best to use our products and services
• Proactively seek opportunities to improve internal processes & the wider customer experience 
• Collaborate cross functionally to maintain high levels of product knowledge and share actionable customer insights

Qualifications

• A minimum of 2 years of experience working in a SaaS industry related customer support role
• Excellent written/verbal communication skills
• High energy and positive attitude
• Ability to take initiative and ownership, but also direction
• Comfortable working in a fast-paced and dynamic environment
• Proactive self-starter who is dedicated, eager, and driven to succeed

At DataCamp, we value diverse experiences and perspectives. If you’re excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!

Why Datacamp? 

Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:

🌟Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.

🌟Competitive compensation: We offer a competitive salary with attractive benefits.

🌟Flexibility: Benefit from flexible working hours because the future is flexible! 

🌟Travel: we gather teams into one of our offices a few times a year to stay connected

🌟Global retreats: Participate in international company retreats, fostering a global team spirit.

🌟Continuous learning: Yearly learning budget for conferences & training to support professional growth.

🌟Equipment: Yearly IT Equipment budget towards your home working set up.

🌟 On Us Lunch: Delicious lunches on DataCamp when you're at an office.

🌟Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!

Compensation

At DataCamp, we strive for market alignment and internal equity as a key part of our compensation approach. The annual base salary range for this role is $60,000-$70,000; actual pay will be determined based on the individual’s skills, experience, and location. Salary is one component of our total compensation package. This position also qualifies for:

• Equity (i.e., stock options). 
• Unlimited PTO
• 401K retirement plan + matching
• Insurance (medical, dental, vision, life)