Customer Training Manager
Your daily workout
- You will support the sales, implementation, and customer support teams by developing a successful training and implementation strategy for EGYM products (the EGYM ecosystem).
- You will evaluate, develop, and execute scalable training material and programs to promote and support growth in the North American market.
- You will prepare product training and implementation materials and coach customer leadership and facility staff on-site.
- You will collaborate with the sales and events teams to provide support with events, demonstrations, trade shows, concept training courses and training events.
- You will be the main point of contact for all facilities you’ve trained to provide on-going success support.
- You will prepare and provide remote training sessions (via phone and video conferencing) with all levels of a customer organization.
- You will assess the impact of each training session for performance and customer satisfaction.
You will provide Training Department analytics and report information to the Customer Success Department.
- Industry Expertise - You are a Certified Personal Trainer and have experience within the fitness industry by holding a sales, customer training, or similar role(s)
- Training Experience - You have hands-on experience in developing and managing a curriculum, interactive learning activities and Learning Management Software. Additional certification in training is a plus.
- Professional Skills - You have excellent verbal and written communication skills, solid time management, prioritization, coaching and presentation skills.
- Motivation - You are an organized, highly motivated, results driven individual with a desire to drive customer satisfaction and success.
- Collaboration & Resourcefulness - You have a history of working well with colleagues and other departments while being flexible and resourceful in a fast-paced environment.
- Travel - You are ok with traveling up to 75% of the time. This includes domestic and international travel.
- You have a valid passport.
- You are located in the US.
- You will earn an annual salary of $60,000 - $75,000
- You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
- You will receive hands-on training and become a true EGYM expert
Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1677.
Contact: Adrianna Jimenez
For further information: https://egym.com/us/careers