Data Analyst (B2C)
Trustpilot’s growth has been exponential - from a successful IPO to building out new teams, we never stop working hard to fulfil our mission to create better experiences for everyone through our platform. But to do that, we need data! That’s where Analytics comes in - you’ll contribute to us measuring, uncovering insights, and predicting, to get data everywhere in Trustpilot. We’ve built a world-class analytics team that spans two continents and four cities - are you ready to join a fun, diverse global team?
As a Data Analyst at Trustpilot, you will collaborate with Trusties in our B2C product squads and spend your time digging through our data to provide them with data-driven insights, as well as analytics and dashboards/reporting. You’re keen to contribute to the use data to answer their toughest questions, and you can proactively identify areas that need a little data support. You’ll be an internal data consultant, with loads of amazing data in our data warehouse at your fingertips, working with analytical tools including BigQuery, Looker, Amplitude and DBT.
As a B2B company, we’ve built a wonderful product, so that our customers can get the most out of Trustpilot by interacting with and learning from their own customer base. For this role, we need your contribution in running analyses, creating user funnels and running A/B tests, to roll out the best possible products and also understand how our customers currently use the platform. You’ll be integral in identifying gaps in the product, to ensure the team deliver new and exciting features and assess the effectiveness of the current ones.
What you’ll be doing:
- Delivering analytics and insights to different parts of the business, through both workstream initiatives and ad-hoc inquiries
- Working closely with the B2C product squads to understand their data and their goals to deliver awesome solutions
- Building reports and dashboards in Looker and Amplitude to enable tracking of our product’s performance
- Support on ad-hoc analyses and A/B tests to help your squad with complex product decisions
- Presenting and promoting your work to the wider business, to enable data-informed decisions
Who you are:
- A curious, self-motivated individual, enthusiastic about using data to help inform product decisions
- Prior experience with at least one key analysis and statistical methodologies, such as model-based analyses (regression, clustering etc.), cohort analysis or A/B testing
- Prior experience building dashboards and delivering actionable insights leveraging BI tools (such as Looker, Tableau etc.)
- Good SQL skills and preferably some experience with Python or R for data analysis
- Good written and verbal communication skills
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
- Independent financial advice and free standard professional mortgage broker advice
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-LP1
About Trustpilot
At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.