OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

We are seeking a Director of Product Operations to drive the seamless connection between our innovative products and the value they deliver to our customers. In this pivotal role, you will propel the next phase of our rapid growth by creating agile systems and processes. Collaborating closely with Go-to-Market (GTM) functions, including Sales, Marketing, Customer Success, Support, and other departments, you will ensure that our product-to-customer journey is streamlined, efficient, and effective. By fostering innovation and enhancing customer value, you will play a key role in shaping OneTrust's future success.

Your Mission

As the Director, Product Operations, your mission entails fostering strong relationships with GTM functions and architecting systems to empower pre- and post-sales teams in mastering new product features. You will ensure ongoing alignment of product strategy, roadmaps, and initiatives across functions to drive customer adoption and value recognition of the Trust Intelligence Platform. Responsibilities include establishing robust operational metrics to channel customer feedback and enhance OneTrust’s solutions.

• Implement Data-Driven Leadership: Develop a framework, templates, and processes to enable data-driven decision-making, leveraging metrics, dashboards, and reporting to inform product management decisions and enhance customer experiences.
• Manage Product Portfolio: Partner with Product Leadership to establish a product portfolio framework aligning cross-platform strategies and priorities.
• Standardize Employee Onboarding: Establish standardized onboarding and training processes for new product managers, fostering a culture of continuous learning.
• Optimize Operational Processes: Develop, monitor, and optimize product management processes and systems to ensure seamless and scalability of operations.
• Goal Alignment: Lead alignment of Product Management initiatives, ensuring accountability through standard frameworks like OKRs.
• Tool Ecosystem: Manage product management-related software tools, ensuring alignment and integration for efficient operations and positive product management experience.
• Enhance Customer Experience: Collaborate cross-functionally to incorporate timely and valuable closed-loop feedback into products and processes, improving customer experience and empowering them to maximize platform potential.
• Lead Program/Project Initiatives: Direct large and complex R&D projects, ensuring the necessary change management is in place to drive toward target outcomes/business objectives.
• Localization: Lead a talented localization team to tailor products and solutions to specific markets and regions, overseeing translation services to meet customers’ localization needs.
• Ensure Release Excellence: Coordinate product releases, ensuring timely delivery and high-quality standards while orchestrating feature releases from "Early Access" through "Preview" to "GA," providing stakeholder updates, including executive leadership.

You Are

• Drive continuous improvement through effective communication, conflict resolution, and problem-solving, fostering a culture of innovation and excellence.
• Value diverse perspectives within teams, actively soliciting and incorporating input from all members to drive collective success.
• Possess exemplary communication, interpersonal, analytical, and problem-solving skills, driving effective decision-making and delivering impactful results.
• Champion a customer-centric mindset, adeptly translating customer needs into actionable product development strategies, and empathize deeply with customer experiences to drive customer satisfaction.
• Thrive in both independent and collaborative settings, seamlessly collaborating with cross-functional teams to achieve organizational objectives.
• Exhibit robust organizational and project management capabilities, ensuring seamless execution of initiatives and efficient resource allocation.

Your Experience Includes

• Hold a Bachelor's degree in business administration, engineering, or a related field.
• Bring over seven years of leadership experience in Product Management, Operations, and/or Customer Success, demonstrating a solid track record of driving success in dynamic environments.
• Possess over ten years of experience in the fast-paced SaaS industry, with a deep understanding of its nuances and trends.
• Demonstrate a proven track record of guiding product operations and release management within fast-paced software development environments, showcasing expertise in Agile/Scrum methodologies and the software development lifecycle.

Extra Awesome

Product Operations experience in a larger organization (>2,000 employees)

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.  

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.  

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

• Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.  
• Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.