About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are looking for an organised Operations Specialist with e-commerce experience to join our team in London. Reporting to our VP of eCommerce, you will help manage the backend operations of our European store. Your role includes coordinating with our third-party warehouse, handling daily tasks, working with the customer experience team, and setting up products across our European storefronts..

• You will also work with the US team to launch new products.
• You will keep an eye on site performance, key metrics, and user feedback to help improve the customer experience and store operations.
• You will spot trends in EU customer support, address any issues that arise, and make necessary changes.
• You will work with the Site Experience Manager to update the site according to the merchandising calendar, and you'll create localised content for storefronts.
• Your tasks will include supporting product, vendor, and customer management to improve the shopping experience.
• You will check system integrations to ensure new features work correctly and meet quality standards before they go live.
• You will manage product details, including content for storefronts in English, French, and German.
• You will oversee the third-party warehouse to ensure timely shipments and accurate inventory management.

About You

We get excited about candidates, like you, because...

• You are fluent in English and either French or German, both written and verbal.
• 2+ years of experience in a coordinator or support role in e-commerce.
• You have experience with logistics, warehousing, and item setup.
• You have 1+ year of experience using Salesforce Commerce Cloud or a similar ERP system.
• You are accomplished in organising tasks and managing deadlines.
• You work well in a team and collaborate effectively with others.
• You are proficient in Microsoft Office, Google Workspace, or similar tools.
• Bachelor's degree in Marketing, Business, Merchandising, or a related field.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate, and inspired colleagues, you will also enjoy the following benefits and perks:

• Take Time for You - Flexible Time Off, 6 Yasumi (Rest) paid days, Half-day Off Fridays during summertime, company Christmas vacation, flexible schedule, and hybrid working mode.
• Parental Leave - Paid parental leave for birthing parents and non-birthing parents.
• Find Balance - Counselling and support through Talkspace, and the Employee Assistance Program (EAP) is available 24/7.
• Watch hard - Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store.
• Level Up - Prepaid Udemy account, professional development courses and conferences.
• Take the prize - End-year bonus, impact award, and referral bonus.
• That's not all - Global anniversary, and birthday recognition programme.

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.