Employee Engagement Specialist
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all, it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people globally who think that’s work worth doing.
Employee Engagement Specialist
Why We Have This Role
- Our Employee Engagement Specialist's support our sales teams by bringing their years of experience in employee engagement and credentials to bear through defined client engagements ranging from EX solution presentations to more in depth workshops.
- This team dives deep on engagements with customers key deals and strategic accounts to positively influence time to close, average deal size and overall win percentage.
- This Employee Engagement Specialist will work with customers and prospects across industries typically focusing on the largest employers in the region with complex needs in their EX programs.
- While most of your efforts will be focused on external facing meetings and workshops in the pre-sales environment, some of the additional cross-functional initiatives may include input in product direction, content generation, contributing to analyst reports/relationships, attending and presenting at events, and influencing account-based marketing activity.
How You’ll Find Success
- Thrive as a subject matter expert focused on customer pre-sales engagements that build, expand and close pipeline in the most critical customers accounts for the business, with the most critical stakeholders and decision makers.
- Serve as a strategic partner to the sales team in key opportunities, delivering outputs that help customers build their vision for employee experience management, and design their roadmaps towards the art of the possible.
- Provide direction and specialist knowledge in applying the technology/application to the customers organization.
- Develop and deliver high quality Qualtrics presentations and product demonstrations.
- Effectively consult with management of customer organizations.
- Contribute practitioner expertise such as key buyer understanding in sales planning and business development activities.
How You'll Grow
- EX is industry agnostic, there is the opportunity to work across various vertices and with the largest employers in Japan.
- The XM category cuts across several stand-alone areas of professional expertise. In this role you will gain exposure not only to areas that align with your core areas of expertise in employee engagement. (e.g.,customer experience),
Things You’ll Do
- Work directly with sales teams pursuing new customers. key deals across quarters and years. These engagements will have deals could range from large dollar deals with significant impact on short-term company performance to important industry leaders who prefer to take a crawl-walk-run approach to XM. Either way, your expertise and guidance will be essential to effectively meeting our customers' needs.
- Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories.
- Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers.
- Influence go-to-market strategy for XM:
- Provide guidance to the product team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow.
- Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to proactively address critical issues
- Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events
What We’re Looking For On Your CV
- College degree in a related field (e.g. Psychology, Business, Social Sciences, Economics, etc.). Graduate degree preferred.
- Experience working in an internal HR/Employee Experience position or for consultancy.
- Experience consulting on the design and implementation of Employee Experience Programs
- Must have fluency or business level English and Japanese.
- A strong knowledge of survey/assessment design, change management consulting, and quantitative or qualitative data analysis
- An understanding of the complexities of programs across complex organisations with the high volumes of employees.
- Demonstrated ability to persuasively communicate complex concepts at the highest level within organizations and an ability to build relationships with strategic decision makers
What You Should Know About This Team
- We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives.
- Partnering with sales teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
- Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
Our Team’s Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- In our offices, we take pride in creating an open and collaborative work space.
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.