The Consumer Services Alliance ensures a seamless and consistent experience for customers across all HelloFresh brands globally. The alliance is responsible for cross-cutting services that deliver value through customer benefits, pricing, and manage essential services like account management, subscription, and customer delivery details. By maintaining global consistency and efficiency, we ensure that every customer, regardless of brand or region, enjoys a cohesive, reliable, and rewarding experience with HelloFresh products.

Customer Benefits focuses on delivering consistent value to customers across all HelloFresh brands globally, covering two key domains: Benefits and Pricing. The Benefits domain enhances the customer experience by offering value-added services and personalized perks, while the Pricing domain manages scalable and dynamic pricing strategies across different regions and customer segments. Together, these domains ensure that every customer enjoys a seamless, transparent pricing experience and meaningful benefits, making interactions with HelloFresh both rewarding and competitive.

S'more about the team

As an Engineering Manager in the Customer Benefits tribe, focusing on the Pricing domain, you will lead and empower a team of talented engineers responsible for building and scaling dynamic pricing solutions across all HelloFresh brands globally. Your role will involve driving the technical strategy, ensuring high availability, scalability, and performance of pricing services, and collaborating closely with product, data, and business teams to deliver optimized pricing experiences. These capabilities are an important building block of our Growth strategy at HelloFresh and contribute directly to the success of our mission to change the way people eat forever. 

Lettuce share what this role will be responsible for

• Lead and mentor a team of back-end engineers in developing and enhancing pricing services built on a distributed architecture.
• Drive the migration of key pricing services from a monolithic architecture to a microservices-based approach, ensuring minimal disruption and high availability.
• Collaborate with cross-functional teams, including product management and data analytics, to define and prioritize technical requirements and product features that enhance the customer pricing experience.
• Establish best practices for software development, including code quality, testing, and deployment processes, to ensure robust and scalable solutions.
• Analyze system performance and identify areas for improvement, implementing optimization strategies to enhance service reliability and efficiency.
• Foster a culture of innovation and continuous improvement within the engineering team, encouraging experimentation and the adoption of new technologies.
• Communicate effectively with stakeholders to provide updates on project status, roadblocks, and team achievements.

Sound a-peeling? Here's what we're looking for

• Experience: 5+ years of experience in software engineering, with at least 2 years in a leadership role managing back-end development teams.
• Technical Skills: Strong expertise in back-end technologies and programming languages (e.g., Go, Java), with a solid understanding of distributed architecture and microservices design principles.
• Migration Experience: Proven experience in migrating services from a monolithic architecture to a microservices-based system, demonstrating strong problem-solving skills and technical acumen.
• Cloud Knowledge: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) to support scalable and reliable service deployment.
• Agile Methodologies: Experience working in Agile development environments, with a strong ability to prioritize tasks and manage project timelines effectively.
• Leadership Qualities: Excellent leadership, mentoring, and team-building skills, with a passion for developing talent and fostering a collaborative work environment.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Customer Focus: A commitment to delivering high-quality, customer-centric solutions that drive business success and enhance user experience.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness -Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO -Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.