About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: NYCHybridFull-time

Role summary

We're looking for a commercially minded self-starting Enterprise Client Success Manager (Ecommerce) who can operate in a fast-paced environment to grow new and existing strategic accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large e-commerce and similarly dynamic corporations.

What you’ll do:

• Deliver on company’s KPIs for managed accounts which include annual retention objectives and growth objectives
• Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process.
• Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities
• Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives
• Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
• Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.
• Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view
• Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)
• Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client

Who you are:

• 4+ years of experience in a client-facing role in payments firm, fintech space, or in a financial institution working with e-commerce clients
• Global payouts experience preferred
• Ability to work with cross-functional teams including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance
• Expert communicator who is motivated to own all aspects of the client relationship and be the client’s advocate within Payoneer
• Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals
• Business planning and commercial management skills
• Proactive, value-based relationship-building skills
• Data-driven and analytical mindset
• Successful track records of achieving commercial targets
• Able to travel to clients

What we offer:

• Excellent medical, dental, and vision insurance (Coverage starting on Day 1) HSA and FSA 
• 401K with employer match 
• Fitness reimbursement
• Generous PTO, paid holidays, and parental leave  
• Learning and development opportunities   
• Fun office culture with supportive leadership
• Community engagement opportunities
• Relaxed dress code

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. 

The annual base salary range for this position is: $140,000-$155,000.

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The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, click now to apply. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.