Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

You’ll support Intercom's workplace team covering facilities, workplace activities and events at our San Francisco office, ensuring our space is safe, efficient, and aligned with the needs of both the company and our employees. Your work will be key to creating a frictionless environment for Intercom staff.

What will I be doing?  Facilities Operations

• Serve as the first point of contact for facilities and office-related requests.
• Daily operations of the office include cleanliness, janitorial, safety and security.
• Oversee maintenance schedules and respond to adhoc repairs.
• Monitor building systems (HVAC, lighting, security, etc.) and escalate with building management when necessary.

Employee Health, Safety & Compliance

• Ensure compliance with health and safety regulations, building codes, and company policies.
• Maintain safety documentation and work with stakeholders in relation to all building safety tests, training and inspections.
• Support emergency preparedness.

Vendor & Contract Management

• Manage relationships with service providers, including cleaners, security, catering, and maintenance contractors
• Contract renewals reviewing performance and benchmarking costs against market rates.

Space Management & Event Support

• Support space planning requirements, office moves and adhoc projects
• Event support, working with internal stakeholders to ensure a frictionless experience for event attendees.
• Support workplace initiatives and internal events.

What skills do I need? 

• Minimum of 4+ years of experience in Workplace Experience or Facilities with a significant emphasis on creating and delivering improved employee experiences
• Demonstrates budget management skills with a track record of building business cases and managing expenses effectively
• Exhibit strong attention to detail, organizational planning, time management, and multitasking abilities
• Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive.
• Experience and comfort in working within a fast-paced office environment
• Proactive problem-solver with a hands-on approach.
• Ability to stay calm under pressure and manage priorities.
• Collaborative team player with strong stakeholder management skills.
• Customer-focused, approachable, and adaptable.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $121,000 - $145,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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