Food Safety & Quality Manager

• Be accountable for maintaining Quality Error Rate to departmental goal, labor minutes per box, completing inbound inspection activities correctly and quickly, conducting warehouse checks, maintaining internal audit %s and supporting internal prep activities in collaboration with operations on product pick errors
• Responsible for collaborating on implementation and modifications to programs with other FSQA leaders. 
• Be responsible for creating a strong culture of food safety and quality through process execution and enhancement, including advocating for quality throughout the product lifecycle.
• Lead internal and external food safety audit programs to include; SQF audit, internal mock audits, USDA, and FDA audits.
• Conduct RCAs to investigate increased error rates and non-conformance events to develop and  drive correction actions.
• Manage a highly effective Quality Food Safety team including: managing the schedule, onboarding, training, time off, VER/VTO, hiring, performance management and keeping to budget. This also includes providing coaching, feedback, and support to build a highly performing and engaged team with a deep bench of expertise and knowledge.  
• Provide the quality food safety team with all necessary tools, training, equipment and technology required to be successful.
• Use the resources available to you and your team to be successful - including internal teams who can provide support for data analysis, root cause analysis, continuous improvement, training, and app development.
• Be accountable for sending accurate and verified information to partnering teams, including procurement tickets, fulfillment metrics, food safety audit CAs, and food safety actions with site operational leadership. 
• Escalate opportunities quickly, accurately, and to the right audience so they can be resolved efficiently and effectively. 
• Represent the  team as the quality leader of the Newark Distribution Center: own and report on internal metrics, partner with peers and site leadership to accomplish departmental  goals.
• Build relationships with external teams, e.g., Fulfillment Ops, Logistics, Procurement, IT, Field Learning, Safety, HR, etc. 

You are...

• Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others inside and outside the organization who can provide information, assistance, and support
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Action oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products 
• Strategic: you’re a critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of customer care and customer satisfaction
• Results-oriented: recognizes and resolves situations that are ambiguous or challenging, maintains a focused effort on meeting or exceeding goals, and paves the way for efficiency

• Associate’s degree or related management work experience.
• At least 2+ years of work experience in quality assurance, should be combined with a demonstrated track-record of accomplishments as a quality assurance supervisor, and with satisfying customers in technology-driven, developing companies.
• Well-versed in quality systems, food safety regulations, HACCP, GFSI, GMPs
• Quality or Ingredient Certifications a plus (ASQ, SQF, AIB etc.); SQF Practitioner certification preferred; Preventive Controls Qualified Individual preferred
• Proficiency in Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.) and Tableau capabilities

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.