FirstVet is looking for a dedicated and animal-loving Customer Success Agent to join our team on a part-time basis. In this role, you will primarily support our German-speaking customers, while also assisting our Swedish customers when needed. As the first point of contact for pet owners, you will help users get the most out of our digital veterinary services by delivering friendly, efficient, and knowledgeable support.

Our internal working language is English, and you will collaborate daily with colleagues across several markets.

• Assist customers via phone and email with questions related to our services, primarily in German but also in Swedish when required

• Troubleshoot issues, guide users through our platform, and ensure a smooth customer experience

• Work independently during your shifts while still collaborating closely with our Swedish and English-speaking Customer Success teams

• Manage multiple tasks at once while maintaining high service quality

• Represent FirstVet with empathy, professionalism, and clear communication

• Fluency in German, Swedish, and English (written and spoken)

• Previous customer support experience — you will independently handle the German support line during your shifts

• A proactive and flexible person who thrives in a fast-paced environment

• Strong multitasking skills and the ability to stay calm and organized under pressure

• A genuine passion for animals and helping pet owners

• A friendly, international, and supportive team

• The opportunity to work with a service that truly helps pets and their owners

• A role where your communication skills and love for animals make a real difference

• A flexible, remote-friendly work setup within Sweden

• Part-time schedule: 20 hours/week (Monday–Friday, 09:00–13:00)