Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

Reporting to the Accounting Manager, this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting organization (month-end close, financial reporting, internal controls, etc.) and work cross-functionally with the Revenue, Accounts Payable, FP&A, IT, and Legal teams.

We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of accounting principles including US GAAP, and the ability to work with various cross-functional teams.

• Assist in day-to-day accounting activities to ensure compliance with US GAAP, internal policies, and external audits.
• Prepare various account reconciliations and summaries to support the general ledger balances
• Post monthly journal entries for assigned accounts, including cash, credit cards, and tax credits
• Collaborate with various teams, including GL Accounting, FP&A, Payroll, and Accounts Payable teams for proper recording of transactions
• Participate in internal and external audits by preparing deliverables and responding to the auditors’ inquiries
• Optimize and automate processes to improve efficiency and effectiveness of our monthly close process and of our internal and external reporting requirements
• Provide insightful financial analysis to management, highlighting key trends and variances
• Assist with ad hoc analysis, reporting, and other projects as needed

• Qualified Accountant (ACA/ACCA/CPA/CIMA)
• 3+ years general accounting experience within a multinational environment preferable 
• Curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations
• Meticulous attention to detail and organizational skills
• Excellent technical, analytical, and communication skills, both written and verbal
• Experience working in NetSuite and FloQast preferred
• Highly proficient in Excel
• Ability to perform tasks with a high degree of accuracy and timeliness
• Strong analytical, research, and problem solving skills
• Ability to work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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