Viator is the world's leading marketplace for tours, activities, and experiences. Our mission is to bring more wonder to the world by delivering exceptional experiences to travelers wherever they are. As a dynamic, rapidly growing division of Tripadvisor, we offer an unparalleled opportunity to be part of the future of the travel experiences industry.

We are seeking a driven and high-performing Global Account Manager who will be responsible for strategically nurturing and growing Viator’s highest value operator partners to maximize long term mutual value. The Global Account Manager will partner with top operators to translate market signals into actionable insight, surfacing opportunities and risks and co‑creating tailored growth plans that expand revenue while deepening long‑term, mutually beneficial relationships.

You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. 

You will craft and execute data-driven strategic account plans designed to optimize partner performance, increase market share, and drive mutual growth across the Viator ecosystem.  In this role you will collaborate with external stakeholders as well as internal teams to execute high‑impact initiatives that accelerate partner success, deepen long‑term relationships, and strengthen our shared competitive edge on Viator.

Job Location: Hybrid. This role is a hybrid position that requires 3-4 days per month in our London office.

Responsibilities:

Account Management & Relationship Building:

• • Align on shared goals and joint business plans, and proactively steward long‑term growth and satisfaction.
  • Develop and execute account strategies that align with mutual business objectives and drive growth.
  • Serve as the main point of contact for key accounts, building and maintaining strong relationships.
  • Understand the unique business needs of each account, providing tailored solutions to enhance success and satisfaction.

Product & Performance Optimization:

• • Curate and maintain a best-in-class product offering for assigned accounts.
  • Ensure consistent availability and quality of key products, aligning offerings with partner goals and customer preferences.
  • Utilize in-depth knowledge of the online travel industry to provide expert advice and insights.

Issue Resolution & Customer Satisfaction:

• • Proactively resolve issues, challenges, or escalations raised by key accounts to maintain high customer satisfaction.
  • Stay up-to-date on industry trends, competitor offerings, and customer preferences to provide valuable insights.

Reporting & Commercial Strategy:

• • Provide regular performance reports and updates to senior management on account status, growth opportunities, and potential risks.
  • Negotiate favorable commercial terms and monitor key metrics, taking necessary actions. 

Key Skills and Experience:

• Experience:
  • 7+ years in B2B Account management or Sales.
  • Online Travel Agency, operator, or travel experience is preferred
• Entrepreneurial & Commercially Driven:
  • Open and collaborative: Welcomes new ideas, thrives in cross‑functional teams, and turns diverse perspectives into better decisions.
  • Expert negotiator who secures win‑win terms and sustains senior‑level partnerships. 
  • Champion partner success, share playbooks that scale, and mobilize cross‑functional teams to remove friction to meet mutual goals.
• Growth and Results Oriented:
  • Growth and results obsessed: Proven track record scaling strategic accounts and consistently delivering measurable outcomes.
  • Always raising the bar: continuously learning and sharpens skills to stay ahead in a fast-moving market.
  • Excellence as a habit: Brings high standards, urgency, and ownership to every commitment.
  • Relationship multiplier: Expert at activating professional networks to open doors, accelerate growth, and unblock execution.
• Detail-Oriented:
  • Brings a strong technical foundation and data analysis skills to surface insights and drive precise actions.
  • Possesses a deep grasp of the travel ecosystem; sector experience is a strong advantage.
  • Thrives in high‑velocity, rapidly changing environments with a consistent record of delivering under pressure.
  • Operates autonomously with rigorous prioritization, managing multiple strategic accounts without sacrificing quality.
  • Communicates with clarity and influence, building trust and rapport across client executives and cross‑functional teams.

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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