If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Join us as a Glover Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

Communication Strategy Ownership

• Develop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.
• Implement effective communication initiatives to foster strong engagement and connection with the riders' community.

Courier Relations and Advocacy

• Become the trusted representative and guardian of our couriers, understanding their challenges, needs, and aspirations.
• Proactively communicate and address their concerns, acting as their voice within the company.

Community Management and Activities

• Bring your creativity to life by generating innovative ideas to build and manage a vibrant community of riders.
• Organize and execute community management activities, events, and initiatives to enhance the riders' experience and foster a sense of belonging.

Collaboration with Public Affairs (P.A)

• Work closely with the Public Affairs team to enhance the image and reputation of our couriers in the country.
• Collaborate on initiatives and campaigns to improve public perception and recognition of our couriers' valuable contributions.

Local Benefits And Perks Negotiation

• Identify and negotiate local benefits and perks to enhance the riders' experience and satisfaction.
• Collaborate with relevant stakeholders to implement and communicate these benefits effectively.

Guidance and Support

• Provide guidance and support to the fleet of couriers through focus groups, attention hours, and other means of communication.
• Understand their challenges, collect feedback, and assist in addressing their needs.

Rider Insights Analysis

• Conduct periodic reports by analyzing insights gathered from focus groups, surveys, interviews, and other research methods.
• Utilize data-driven insights to better understand the riders' needs, preferences, and expectations, driving continuous improvement.

Collaboration With Regional And Global Teams

• Work collaboratively with the Regional and Global teams to align strategies, share best practices, and contribute to increasing the company's ROI.
• Provide valuable insights and updates on local market conditions and rider feedback.

Courier App Monitoring

• Ensure a seamless and user-friendly experience for riders by monitoring and caring for the courier app's aspects.
• Collaborate with relevant teams to address any app-related issues or improvements.
• Follow up courier app- caring about the aspect of the app

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's degree in Communications, Marketing, Business, or a related field.
• 2-3 years of experience in communication strategy, community engagement, or related roles.
• Excellent written and verbal communication skills.
• Ability to analyze and derive insights from both quantitative and qualitative data.
• Proactive, creative, and results-oriented mindset.
• Strong stakeholder management and negotiation skills.
• Familiarity with brand management principles and customization to local markets.
• Proficiency in conducting focus groups, surveys, and interviews.
• Ability to work collaboratively with regional and global teams.
• Familiarity with app monitoring and user experience enhancement is a plus.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
• 📚 An external learning budget to fuel your thirst for knowledge and personal growth.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!