About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in Boston, MA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

As we enter our next phase of growth, we are looking for a talented and experienced Business Operations Manager to drive the performance of our Sales, Marketing, and Customer Experience (CX) teams, while establishing a foundation for scalable growth. You will serve as the subject matter expert on Go-To-Market (GTM) data analytics, shaping the strategic direction of GTM initiatives, designing and implementing operational metrics, and executing key Business Operations tasks. In this pivotal role, you will partner with Sales, Marketing, and CX leadership to deliver impactful results in a fast-paced, dynamic environment. This individual contributor role reports to the Director of Business Operations.

Here's a closer look at this key role:

• Own GTM data analytics to drive strategy and operations, from design and planning to insights and reporting.
• Lead the annual operating planning process and manage the year-round plan to align with company vision and goals.
• Define and standardize metrics for GTM functions, working with BI, IT, and Sales Finance to build and support reporting and dashboards.
• Develop business reporting for strategic analysis and internal reviews. Analyze operational metrics and provide actionable insights to improve performance.
• Drive key projects supporting strategic initiatives, collaborating across functions and ensuring visibility for executive sponsors.
• Prepare quarterly board meeting materials and monthly executive leadership team review content to maintain focus and alignment with strategic initiatives.
• Lead problem-solving efforts to analyze data, generate insights, and recommend strategies to capture growth opportunities and improve operational efficiency.

• Bachelor's degree in Business Management or related field
• 5+ years of experience in Business or Sales Operations
• Proven expertise in GTM strategy, planning, and data analytics
• Ability to analyze business data, provide insights, and execute key initiatives
• Strong project management skills with attention to detail and cross-functional collaboration
• Proficiency in Sales/GTM tools, including Salesforce
• Strong leadership and communication skills for executive-level interactions

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Anticipated Application Close Date: 12/09/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.