About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for a Guest Experience Associate to be a part of a high-performing team at one of our newest properties in Madrid, BEXT Vallecas by Habyt, contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. You'll dive headfirst into the world of flexible housing and will have an immersive experience in the heart of our operations. Located in Ensanche de Vallecas, Madrid, BEXT Vallecas by Habyt offers 304 flexible units and other building amenities.

If interested, please send us your most updated CV in English.

Your Responsibilities

• Greet guests and perform check-in and check-out duties.
• Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay.
• Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfill the request or resolve the incident promptly.
• Manage reservations and email inquiries, monitor room inventory, and assign rooms when on shift.
• Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
• Monitoring and maximizing room inventory to accommodate new sales leads and reservations.
• Proactively encourage longer lengths of stay for in-house guests.
• Proactively upsell to hit monthly team and individual targets.
• Proactively looking for areas for development and improvement for yourself and others.
• Updating guest data in the PMS and other IT systems as required.
• Ensuring compliance with all SOPs and standards.

Your Qualifications

• A minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service, or help desk position, or similar,) preferably in a hotel or serviced apartment environment.
• Proficiency in English and Spanish is required. Additional languages are a plus.
• Independent with exceptional customer service and teamwork skills.
• Understand the importance of teamwork as well as individual contributions towards a common goal.
• Excellent interpersonal, written, and verbal communication skills.
• A willingness to work on rotating shifts - 5 days per week, including weekends and Public Holidays.
• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, querie,s and concerns professionally.
• Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems.

What we offer

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

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