🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍San Francisco or New York | 💰 $172,000 - $220,000 (dependent on experience) + Equity |

Monzo is a leading financial technology company, with over 8 million customers, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Today we are the 7th largest bank in the UK and we’ve raised over $1 billion from CapitalG, YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $5 billion valuation. 

We were founded to make money work for everyone. With that in mind, Monzo is investing to accelerate our US expansion. We’re a small team operating like an early stage startup in the US but with the financial, operational, and engineering muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission and bring the Monzo magic to the US.

⭐ The Role

We’re looking for an experienced leader to scale our fincrime and fraud program for the US. This pivotal role will ensure that our strategies, systems and processes effectively detect, prevent, and respond to financial crimes and fraudulent activities while supporting our growth objectives. You will work closely with senior leadership, legal/compliance teams, and Product/Eng partners to build robust, proactive measures against financial crime risks.

🔑 You’ll play a key role by working on: 

• Strategy Development: Building and implementing anti-financial crime, fraud prevention, and risk management strategies that align with regulatory requirements, industry best practices, and Monzo’s objectives
• Policy and Procedure Oversight: Creating, updating, and enforcing policies and procedures related to financial crime and fraud prevention. Ensuring compliance with relevant regulations, including BSA/AML and KYC requirements.
• Data Analysis: Collaborating with Data Science to build and refine algorithms and models to improve customer and transaction decisioning
• Technology Integration: Collaborating with Product / Eng teams to implement solutions for detecting and preventing financial crimes as Monzo scales
• Vendor Management: Own supplier relations, including evaluation, implementation and performance of 3rd party tools and technology
• Team Leadership: Building and leading a high-performing fraud operations team. Fostering a culture of continuous improvement, professional development, and collaboration.
• Training and Compliance: Developing and delivering training programs to educate employees on financial crime risks, fraud prevention practices, and compliance requirements.

🤩 We’d love to hear from you if…

• You’ve built and scaled successful fincrime and fraud programs for debit and credit products
• You have a strong understanding of financial crime regulations and compliance requirements within consumer banking
• You're familiar with relevant technologies and tools for fraud prevention
• You're a problem solver, and can simplify complex fincrime problems for technical and non-technical audiences
• You're analytical and make data driven decisions
• You’re an action-oriented problem solver, and have built scalable processes
• You've built strong relationships and collaborate with partners to reach alignment and resolve issues
• You can drive clarity amidst ambiguity and focus on the things that matter
• You’re a team player and can roll up your sleeves to get things done

🌈 The application journey involves 4 main stages:

• Recruiter Call (30mins)
• Initial Call with Hiring Manager (30 mins)
• Interview Loop: 2 x Interviews (currently being conducted via Google Meet) with members of our US and UK teams. We promise not to ask you any brain teasers or trick questions. 
• Final/Exec Call

⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

🙌 What’s in it for you

We offer a competitive salary and a pretty great benefits package (if we do say so ourselves!)

💰 $172,000 - $220,000 + Equity📍 This role can be based out of our San Francisco or New York office📚 Learning budget of $1,500 a year for books, training courses and conferences💰 Generous 401k with 4% employer match

#CM-1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊