Head of Global Transformation
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Head of Global Transformation
Why We Have This Role
The Global Head of Transformation will spearhead the strategic vision and execution of transformation initiatives within the Transformation Office. They will provide leadership and direction to ensure that transformation efforts are aligned with the organization’s goals, particularly focusing on a key success pillar for Qualtrics: simplifying our business. This senior leader will oversee the integration of cross-functional activities, optimize resource allocation, and proactively address risks to drive progress. They will cultivate a collaborative environment among stakeholders, manage interdependencies, and ensure seamless communication to keep all parties engaged, consulted, and informed. Ultimately, the Global Head of Transformation will serve as the catalyst for change, setting the strategic tone and driving the transformation to achieve its objectives.
How You’ll Find Success
- Strategic Vision: Ability to develop and articulate a clear, compelling vision for the transformation initiatives that align with the organization’s strategic goals.
- Leadership: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
- Communication: Ability to communicate effectively initiatives, updates, and feedback to all stakeholders, ensuring transparency and engagement.
- Problem-Solving: Strong analytical and problem-solving skills to identify challenges, develop solutions and unblock challenges for the team as well as facilitating SteerCo discussions for major decisions.
- Resource Optimization: Ability to allocate and manage resources, including time, budget, and personnel, to maximize impact and achieve objectives.
- Risk Management: Ability to anticipate, identify, and mitigate risks associated with transformation initiatives, ensuring that potential obstacles are addressed proactively.
- Executive Exposure: Continuous exposure to C-suite and Private Equity interactions and decision-making
- Cross-functional knowledge: Ability to develop knowledge and expertise across many functions of the organization
- Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
- Drive Strategic Direction and Priorities: Manage transformation backlog to maximize impact and pace of progress
- Ensure Successful Implementation of Transformation Initiatives: Set key objectives and success measures for each of the initiatives
- Foster Cross-Functional Alignment and buy-in: Identify key cross-functional stakeholders and establish the right touchpoints and processes to drive collaboration and alignment
- Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
- Track record of leading and managing large-scale transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures.
- Track record of developing strategic plans, analyzing complex situations, identifying key issues, and implementing effective solutions.
- Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
- Demonstrate results-based impact of previous transformation programs.
- Operator mindset
- Proven experience in managing teams and driving operational efficiency, with a focus on executing strategies and meeting short-term and long-term objectives.
- Ability to identify and resolve operational issues swiftly, utilizing a hands-on approach to ensure smooth workflow and team performance.
- Strong leadership skills that foster collaboration and accountability across teams, promoting a culture of operational excellence.
- Experience in developing and implementing processes and systems that enhance productivity, streamline workflows, and support goal fulfillment.
- A proactive mindset toward problem-solving, with a track record of addressing challenges head-on to prevent disruptions in operations and meet deadlines.
- Capability to evaluate and optimize existing operational frameworks, ensuring alignment with strategic goals while maintaining a focus on day-to-day execution.
- Strong analytical skills to assess operational performance metrics, using data-driven insights to inform decisions and improve team effectiveness.
- Excellent project management skills, with the ability to prioritize tasks, allocate resources efficiently, and meet tight timelines without sacrificing quality.
- A pragmatic approach to strategy execution, balancing long-term vision with the practical realities of implementation and operational constraints.
- Quote-to-cash Experience
- Demonstrated experience in managing the end-to-end quote-to-cash process, ensuring smooth transitions from quotation to invoicing.
- Proven ability to collaborate with cross-functional teams, including sales, finance, legal, and operations, to streamline the Q2C workflow and enhance efficiency.
- Experience in utilizing ERP and CRM systems to track and optimize quote-to-cash activities, ensuring accurate pricing, discounts, and contract compliance.
- Solid understanding of sales order processing, invoicing, and revenue recognition, with the ability to resolve discrepancies effectively to maintain customer satisfaction.
- Familiarity with developing and implementing strategies to reduce quote-to-cash cycle times and improve cash flow.
- Ability to analyze Q2C metrics and KPIs, generating actionable insights to enhance sales effectiveness and revenue realization.
- Strong problem-solving skills to address challenges throughout the Q2C life cycle, ensuring timely delivery of products and services.
- Understanding of legal and compliance considerations involved in contract management and revenue agreements.
- Excellent communication and negotiation skills to effectively liaise with clients and internal stakeholders during the Q2C process.
- Revenue Operations Leadership
- Extensive experience in leading Revenue Operations (RevOps) to optimize revenue by integrating people, processes, and technology across sales, marketing, and customer success teams.
- Proven track record of developing and executing collaborative strategies that align revenue-generating functions to achieve shared goals and performance metrics.
- Expertise in establishing and monitoring KPIs and targets for all revenue-generating teams, ensuring accountability and driving results across the organization.
- Ability to foster cross-functional collaboration and communication, breaking down silos to enhance efficiency and effectiveness in executing revenue strategies.
- Strong understanding of the tools and technologies that support RevOps functions, with experience implementing solutions to streamline processes and improve operational performance.
- Demonstrated ability to maintain operational excellence within the RevOps function, even in challenging market conditions, to drive sustainable revenue growth.
- Insightful data analysis skills to identify trends, opportunities, and areas for improvement within the revenue operations framework, guiding strategic decision-making.
- Experience leading change management initiatives to adapt revenue processes and enhance team capabilities in response to evolving business needs and market dynamics.
- Deep knowledge on quote to cash concepts, processes, and systems.
What You Should Know About This Team
- Newly formed team that is highly-trusted by C-suite
- Team that is built with high performing individuals across different functions
- Collaborative problem solvers with a keen ability to bring each other along on initiatives
- Expert communicators to key business stakeholders
- Work/life balance high priority
- Flexible working mode to fit with personal commitments and context