We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As the HR Self-Service Knowledge Manager, you'll transform how employees access HR information by driving the success of knowledge and self-service content across platforms like ServiceNow (PERC), Workday, and Simpplr. You'll own the end-to-end content experience, from governance and quality control to future-proofing digital delivery, creating an efficient, scalable, and globally consistent self-service experience.

This hands-on role combines strategic thinking with practical execution. You'll work directly with digital tools to craft and refine content that's accurate, clear, and accessible, while bringing curiosity and creativity to solve complex knowledge challenges. Your work will ensure employees can find the answers they need quickly and easily, reducing friction in their HR experience. This is an opportunity to shape the future of HR self-service technology while collaborating with subject matter experts, IT teams, and HR Centers of Excellence to deliver content that is both relevant and future-ready.

WHAT YOU'LL DO

Content Governance & Lifecycle Management

Oversee governance and performance of HR knowledge to maximize accuracy, usability, and continuous improvement.experience with HR ticketing and knowledge platforms (e.g., ServiceNow).

• Proven ability to write and edit HR content (policies, procedures, knowledge articles) that is clear, concise, and employee-friendly.
• Experience maintaining and improving knowledge databases and employee guidance materials (e.g., playbooks, wikis, policies).
• Demonstrated ability to write and edit HR content that simplifies complex policies and processes into clear, employee-friendly guidance.
• Basic HTML and web markup knowledge for content formatting and platform management.
• Skilled in analyzing data and applying insights to improve content effectiveness.
• Knowledge of accessibility best practices and web-based content management principles.
• Strong collaboration and influencing skills to work effectively across teams and functions.
• ​​Excellent communication and stakeholder management skills, with the ability to present clearly to both technical and non-technical audiences.
• Experience analyzing and improving content workflows by adopting new tools and driving measurable process improvements.
• Experience working with global HR teams, ensuring content is culturally inclusive and regionally relevant.
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 5+ years of experience managing HR knowledge bases with strong understanding of HR Operations and Global Shared Services.
• Hands-on experience with HR ticketing and knowledge platforms (e.g., ServiceNow).
• Proven ability to write and edit HR content (policies, procedures, knowledge articles) that is clear, concise, and employee-friendly.
• Experience maintaining and improving knowledge databases and employee guidance materials (e.g., playbooks, wikis, policies).
• Demonstrated ability to write and edit HR content that simplifies complex policies and processes into clear, employee-friendly guidance.
• Basic HTML and web markup knowledge for content formatting and platform management.
• Skilled in analyzing data and applying insights to improve content effectiveness.
• Knowledge of accessibility best practices and web-based content management principles.
• Strong collaboration and influencing skills to work effectively across teams and functions.
• ​​Excellent communication and stakeholder management skills, with the ability to present clearly to both technical and non-technical audiences.
• Experience analyzing and improving content workflows by adopting new tools and driving measurable process improvements.
• Experience working with global HR teams, ensuring content is culturally inclusive and regionally relevant 

Preferred Experience 

• Experience with user experience (UX) principles to design intuitive, accessible self-service content and improve overall employee experience.
• Familiarity with emerging practices for knowledge personalization, predictive search, and AI-assisted content creation.
• Experience designing or managing taxonomies, metadata, or content tagging strategies to improve retrieval and navigation.
• Exposure to reporting or analytics tools (e.g., Performance Analytics, Power BI, Tableau).

Success in this role requires curiosity, adaptability, and a problem-solving mindset. Candidates should approach challenges with initiative, embrace self-learning, and bring innovative thinking to improve the employee experience as HR technology and tools evolve.

#LI-TH3,  #LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.