Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

The Inbound Business Development Representative role offers an exciting entry point into the Trustpilot network, introducing new customers to our platform. We’re seeking a creative and motivated individual with sales experience to be the first point of contact for our small- to mid-sized customers.

The ideal candidate will focus on qualifying new business opportunities, introducing prospects to Trustpilot’s entry-level solutions, and closing the sale. We’re seeking a positive individual who can engage with C-level executives, sparking interest in how our product can benefit their business. Someone who has the drive to not only meet but exceed sales targets.

Working closely with our management team, you’ll have the opportunity to advance and grow your career in sales. Self-motivated professionals with a solid foundation in software sales, along with some prior experience in sales and closing, will thrive in this role.

What you'll be doing: 

• Work on inbound-based leads within criteria set by the business/operations team (Small & Medium businesses only). 
• Prospect and identify accounts to target that have previously engaged with our product through self-serve or free use. 
• Research prospects and identify stakeholders in order to generate interest and create rapport following through the sales cycle to close. 
• Manage expectations and overcome objections. 
• Maintain an organized pipeline of both outbound and inbound leads and activity records using Salesforce.com
• Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings. 
• Develop skills necessary to grow within your channel or choose to progress into a full Account Executive (‘BDM’) role according to business needs. 

Who you are: 

• 2+ years of sales experience preferably within a SaaS or tech environment.
• A professional interest in building a career in inbound sales 
• Entrepreneurial mindset - eager to advance in your channel and beyond through clearly defined learning and earning paths 
• Self-disciplined, organized and ambitious. Able to consistently achieve daily and monthly sales goals and targets. 
• Friendly attitude that displays curiosity and persistence, all with an innovative mindset.
• Positive and creative attitude with professional communication skills
• Resilience, perseverance, and the ability to overcome objections 
• Ability to work in a high-energy, sales-team environment 

What's in it for you:

• A hybrid work setup (3 days in our Central London office, 2 remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 
• Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.