At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Instructional Designer

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers’ success and our bottom-line growth.

How You’ll Find Success 

• Passion for adult eLearning and creating effective and engaging learning strategies.
• Excellent written and verbal skills, with a specific focus on being able to translate complicated concepts into easy-to-understand formats.
• Strong project management skills, including the ability to manage multiple, dependent work streams and deliver new, high quality courses on schedule.
• Fast learner with technical aptitude that enables you to gain expertise across our products, roles and instructional design tools.

How You’ll Grow

• Learn about experience management (XM) as a category, including expert-level technical knowledge.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Expand your instructional design expertise.

Things You’ll Do 

• Develop and launch digital content.
• Own end-to-end process and timeline, including entry of content into the LMS, Beta launch, and launch strategy.
• Interview internal subject matter experts and synthesize concepts.
• Write course content, including expository text, scripts for animated and testimonial videos, learning activities, and assessment questions that enhance retention.
• Publicize newly released training content via internal and external marketing channels.
• Analyze course activity and feedback to prioritize tasks for ongoing refinement and enhancement.
• Maintain the library of eLearning to keep content current, accurate, and relevant with updated product features and XM methodologies.
• Research strategies and industry best practices for creating engaging and interactive content for learners.

What We’re Looking For On Your CV

• 3-4 years of experience in content development, technical writing or online instructional design
• Ability to convert complex, technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills
• Strong attention to detail to produce high-quality and polished content
• Ability to work independently in highly ambiguous, shifting environments

Even Better if You Have:

• Knowledge of adult learning theories, Bloom’s Taxonomy, instructional design models, and development of assessments / testing
• Experience making digital learning interactive, engaging, and social
• Experience designing overall curriculum for defined audiences
• Video editing experience

What You Should Know About This Team 

• Broad purview: We work across regions, so there’s always something new to learn!
• Direct influence on key company metrics, including revenue, expansions and renewals. 
• Strong focus on professional development. 
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Team’s Favourite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

 Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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