Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

Role Overview:

At Wayfair, we believe everyone deserves a home they love—and as a Design Specialist, you’ll help make that happen. You'll be more than a salesperson; you’ll be a trusted design partner, guiding customers through everything from furniture selections to full-room transformations. Using your interior design expertise, trend awareness, and flair for customer service, you’ll help bring their vision to life—whether in-store, virtually, or in their home.

This role blends creativity and strategy, giving you the tools to inspire and the autonomy to deliver results. From room layouts to fabric swatches, your design solutions will reflect each customer’s unique style, budget, and needs. We’re not just a store—we’re a community of creators, doers, and dreamers. At Wayfair, you’ll join a team that cheers each other on, celebrates wins big and small, and knows that building beautiful homes should also be fun.

Ready to help customers fall in love with their homes—and your career? Let’s make it happen.

What Does A Retail Design Specialist Do?

• 🔍 Be the Customer’s Trusted Advisor: Greet, listen, and learn. You’ll lead design consultations that feel more like conversations, getting to know your customer’s style, needs, and how they really live. Whether it’s a growing family, a new pet, or a dream remodel, you’ll help it all come together beautifully.
• 🎨 Turn Vision Into Reality: Create stunning, functional spaces using your design expertise—think color theory, spatial planning , textiles, and trend-savvy picks. You'll walk customers through fabric swatches, finishes, and product choices with confidence and clarity.
• 🛋️ Inspire with Tech + Tools: Build out 2D/3D room views, mood boards, and persuasive presentations using our design software. (Bonus points if you’ve dabbled in tools like SketchUp, Revit, or AutoCAD.)
• 📈 Always Be Designing (and Selling): Every interaction is a chance to build trust and drive results. You’ll grow sales by turning design dreams into shoppable plans—and guiding customers every step of the way.
• 📅 Multitask with Purpose: Balance design appointments, sales floor chats, team collabs—you’ll handle it all with a positive attitude and a flexible mindset.
• 🎯 Be a Team Player: Pitch in on floor sets, help with replenishment, and share your best design hacks with the team. We grow together here.
• 🚀 Drive Sales with Style: Every interaction is an opportunity to build trust, grow your pipeline, and close the loop on beautiful, functional spaces. You’ll actively seek out leads and help customers take the next step.

You’ll Thrive in this Role if You Have:

• 🛍️ Sales Chops: 2+ years of sales experience, ideally with higher price-point products or in a design-related retail environment.
• 🛋️ Design Know-How: At least 1 year of experience in interior, architectural, or graphic design—plus a solid grasp of spatial planning, color theory, and style trends.
• 📆 Flexibility: Open availability, including evenings, weekends, and holidays. You’re ready when your customers are.
• 🖥️ Tech Savviness: You’re comfortable using design tools (AutoCAD, SketchUp, DesignFiles, etc.), POS systems, and platforms like Salesforce.
• 🤝 Team Spirit: You shine in a collaborative, cross-functional environment and love being part of a supportive, high-performing crew.
• 🗣️ Great People Skills: You're a strong communicator with the confidence to guide, advise, and build trust with customers from all walks of life.
• ⚡ A Hustle Mindset: You thrive in a fast-paced setting and know how to prioritize like a pro—whether you're juggling back-to-back appointments or jumping in to help on the floor.
• 🎓 A Design-Driven Background: A bachelor’s degree or equivalent design-related education is a plus, but not a deal-breaker. Passion and skill go a long way!

Additional Physical and Environmental Requirements:

• Frequent: Standing, walking, and reaching with hands and arms
• Occasional: Sitting, climbing, balancing, and crawling
• Frequent: Stooping, kneeling, and crouching
• Lifting Requirements: Ability to lift and/or move up to 50 lbs on a regular, frequent, or occasional basis
• Vision Requirements: Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Working Environment

• Exposure to varying temperature conditions
• Occasional exposure to noise and physical activity related to the role
• Minimal exposure to workplace hazards

What are the Benefits*?

• 💰 Competitive Pay + Quarterly Bonuses:Earn competitive pay incentives, $21/hour starting pay (or more determined on experience)—and substantial bonuses based on performance (the more work you put in, the more you'll get back in return!)
• 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.
• 🩺 Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• 🌴 Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 💼 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• 🎓 Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• 🛒 Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.
• 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

✨ And So Much More: We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.